Will Santillan
Surprise
Summary
Over 15 years of field service experience specializing in commissioning 3.5 megawatt generators and switchgear across data centers, hospitals, and residential units. Demonstrated expertise in electrical and mechanical systems with a strong focus on problem-solving. Proven ability to lead teams and work independently to achieve project objectives, enhancing operational efficiency. Additional 4 years of experience in industrial battery storage, successfully leading major projects including the swap of 500 battery modules in a 4-month period in Soldotna, Alaska.
Overview
18
18
years of professional experience
6
6
Certifications
Work History
Industrial Storage SR. Service Technician Level
Tesla
Phoenix
01.2021 - Current
- Commissioned new sites
- Trained new technicians
- Check battery packs for proper charging and discharging onto an electrical grid
- Swap and program all parts and equipment pertaining to a Tesla Megapack.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Monitored system performance remotely through data analysis methods such as Microscope and Periscope
Power Generation Technician SR Field Service Techn
Loftin Equipment
Phoenix
09.2018 - 01.2021
- Executed startups on new generator and ATS sets ranging from residential to 3.5MW.
- Assisted team members in troubleshooting mechanical issues and implementing solutions.
- Maintained accurate records of service activities and equipment repairs.
- Trained new technicians on safety protocols and equipment handling procedures.
- Developed training programs for technicians, enhancing product knowledge and operational proficiency.
- Facilitated hands-on training for new technicians in field settings.
Power Generation SR. Field Service Technician
Cummins Rocky Mountain
Avondale
06.2011 - 09.2018
- Diagnosed electrical and mechanical issues using advanced troubleshooting techniques and tools.
- Analyzed diagnostic data from computerized systems to isolate faults or discrepancies.
- Replaced faulty components including control boards, transformers, relays, ATS equipment and parts and various equipment.
- Installed and maintained diesel engines and generator systems in various locations.
- Trained and coached new technicians to enhance team capabilities and service quality.
- Explained service options to customers, providing detailed cost assessments to facilitate informed decisions.
Power Generation Field Service Technician
Cummins Southern Plains
Tulsa
06.2010 - 06.2011
- Executed on-site troubleshooting for generator malfunctions
- Conducted routine maintenance to ensure optimal generator performance.
- Performed on-site installation, routine maintenance and major repairs to systems.
- Diagnosed and resolved issues in electronic circuits and systems.
- Responded promptly to emergency service requests from customers.
- Provided training to customers to ensure understanding of equipment functionality post-installation.
- Completed all necessary paperwork for service calls in a timely manner.
Power Generation Field Service Technician
Generator Service Company
Hueytown
03.2008 - 06.2010
- Provided on-site troubleshooting for generator malfunctions and failures.
- Diagnosed equipment issues using specialized tools and techniques.
- Executed preventative maintenance and repairs on pumps, motors, valves, and other equipment to prolong lifespan and prevent failures.
- Installed systems and conducted routine maintenance and minor repairs to enhance operational reliability.
- Responded promptly to emergency service requests from customers.
- Performed troubleshooting on electronic circuits and systems.
- Operated hand tools and power equipment according to corporate safety procedures.
Education
Diesel/Industrial Technology - Diesel/Power Gen/Industrial
Universal Technical Institute
Avondale, AZ02-2008
Skills
- Site commissioning
- Equipment maintenance
- System troubleshooting
- Electrical systems
- Data analysis
- Onsite training
Certification
EPA 609
Timeline
Industrial Storage SR. Service Technician Level
Tesla
01.2021 - Current
Power Generation Technician SR Field Service Techn
Loftin Equipment
09.2018 - 01.2021
Power Generation SR. Field Service Technician
Cummins Rocky Mountain
06.2011 - 09.2018
Power Generation Field Service Technician
Cummins Southern Plains
06.2010 - 06.2011
Power Generation Field Service Technician
Generator Service Company
03.2008 - 06.2010
Diesel/Industrial Technology - Diesel/Power Gen/Industrial
Universal Technical Institute