WILLIAM GEORGE
Surprise
Summary
Hardworking and passionate employee
with strong customer service skills eager to secure a Manager position. Ready to achieve company goals in a team oriented fast paced environment.
Overview
23
23
years of professional experience
Work History
Member Service Representative III
Sunwest Credit Union
01.2023 - Current
- Provide exceptional member support, addressing inquiries and resolving issues efficiently.
- Daily ATM servicing.
- Training new MSR's on company policies and procedures Including shadowing from other departments.
- Educated and engaged members with beneficial products and services.
- Daily Branch Balancing.
ASSISTANT BRANCH MANAGER
ARIZONA CENTRAL CREDIT UNION
08.2018 - 09.2022
- Conducting surprise drawer audits
- Executing vault piece counts
- Maintaining Branch supplies and purchasing as needed
- Processing ADP
- Performing monthly card audits
- Running quarterly alarm testing
- Developing and supporting new hires
- Completing our Monthly Branch Audit
- Identifying and offering solutions to members financial needs
MEMBER SERVICE OFFICER
ARIZONA CENTRAL CREDIT UNION
01.2017 - 08.2018
- Cross-sold products and services based on current and new member needs
- Serviced member accounts
- Opened new accounts, booking loans, additional transactions
- Developed fellow MSO's on position duties
- Assisted MSA colleagues with process inquiries
Cashier
CVS Pharmacy
08.2016 - 01.2017
- Built positive relationships and trust with customers
- Consistently balanced my drawer
- Assisted and trained new cashiers
- Promoted a dynamic team environment to deliver outstanding service
LOAN CONSULTANT
ARIZONA FEDERAL CREDIT UNION
12.2006 - 04.2014
- Built positive relationships and trust with members to provide appropriate credit union services
- Consistently achieved new account and loan goals
- Assisted and trained new consultants
- Promoted a dynamic team environment to deliver outstanding service
MERCHANT TELLER
BANK OF AMERICA
03.2003 - 12.2006
- Completed customer transactions
- Promoted bank products
- Resolved customer complaints
Skills
- Prioritizing and Planning
- Adaptable to Changing Conditions
- Member Service
- Time Management
- Relationship building
- Financial transactions
- Issue resolution
Timeline
Member Service Representative III
Sunwest Credit Union
01.2023 - Current
ASSISTANT BRANCH MANAGER
ARIZONA CENTRAL CREDIT UNION
08.2018 - 09.2022
MEMBER SERVICE OFFICER
ARIZONA CENTRAL CREDIT UNION
01.2017 - 08.2018
Cashier
CVS Pharmacy
08.2016 - 01.2017
LOAN CONSULTANT
ARIZONA FEDERAL CREDIT UNION
12.2006 - 04.2014
MERCHANT TELLER
BANK OF AMERICA
03.2003 - 12.2006
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