Natashuia Manning
Phoenix
Summary
Professional retail leader with proven track record in driving store performance and team collaboration. Skilled in inventory management, customer service, and staff development. Known for reliability and adaptability, consistently meeting changing demands and delivering impactful results. Strong communicator with focus on operational efficiency and achieving business goals.
Overview
9
9
years of professional experience
Work History
Store Lead
Rent A Center Warehouse & Retail Store
05.2023 - Current
- Assisted in daily store operations and customer service activities.
- Learned inventory management processes and stock replenishment techniques.
- Supported team members in achieving sales goals and enhancing customer satisfaction.
- Maintained cleanliness and organization throughout the store environment.
- Adapted quickly to new tasks and responsibilities within a fast-paced setting.
- Participated in training sessions to improve product knowledge and service skills.
Hotel Front Desk Supervisor
Fairfield Inn & Suites by Marriot
09.2021 - 05.2023
- Supervised front desk operations, ensuring exceptional guest service and efficient check-in/check-out processes.
- Trained and mentored front desk staff, fostering a collaborative and high-performing team environment.
- Implemented strategies to streamline guest inquiries, enhancing response times and satisfaction levels.
- Managed room inventory and reservations using property management software to optimize occupancy rates.
- Resolved guest complaints and issues promptly, maintaining positive relationships and loyalty.
- Conducted regular audits of front desk procedures, identifying areas for improvement in workflows.
Customer Service Representative
LabCorp
05.2019 - 09.2021
- Resolved customer inquiries through multiple communication channels, ensuring prompt and accurate responses.
- Managed customer accounts, facilitating updates and maintenance of account information in CRM systems.
- Collaborated with team members to streamline support processes, enhancing overall efficiency and service delivery.
- Trained new representatives on company policies and customer service protocols, fostering a collaborative work environment.
- Analyzed customer feedback to identify trends, recommending improvements to enhance user experience and satisfaction.
Customer Service Sales Representative
Parker and Sons
03.2017 - 05.2019
- Assisted customers with product selection, ensuring satisfaction and retention.
- Resolved customer inquiries and complaints efficiently, enhancing overall service experience.
- Collaborated with team members to achieve sales targets through effective communication.
- Trained new staff on company policies and customer service best practices.
- Developed strong relationships with clients, promoting loyalty and repeat business.
- Implemented process improvements that streamlined operations and reduced response times.
Education
High School Diploma -
John Adair High
Columbia, KY06-2017
Skills
- Store operations
- Staff training and development
- Scheduling and time management
- Goal setting and achievement
- Loss prevention strategies
- Promotions and marketing
- Employee engagement
- Customer service
- Problem-solving
- Multitasking and organization
- Friendly and positive
- Store merchandising
- Team leadership
- Verbal and written communication
- Flexible schedule
Timeline
Store Lead
Rent A Center Warehouse & Retail Store
05.2023 - Current
Hotel Front Desk Supervisor
Fairfield Inn & Suites by Marriot
09.2021 - 05.2023
Customer Service Representative
LabCorp
05.2019 - 09.2021
Customer Service Sales Representative
Parker and Sons
03.2017 - 05.2019
High School Diploma -
John Adair High