Summary
Overview
Work History
Education
Skills
Timeline
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William Guild

Tucson

Summary

Dynamic hospitality professional with a proven track record at Smokey Bones Bar & Fire Grill, excelling in customer service and team collaboration. Recognized for enhancing guest satisfaction through effective communication and multitasking skills. Highly reliable and adaptable, consistently delivering exceptional experiences in fast-paced environments.

Driven Person with solid background in hospitality, adept at delivering exceptional guest experiences and maintaining welcoming environment. Successfully managed high-volume guest interactions, ensuring smooth operations and guest satisfaction. Demonstrated strong interpersonal skills and effective problem-solving abilities.

Professional hospitality specialist prepared for this role with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction.

Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving.

High-energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits, and customer desires. Calm and level-headed in all types of situations.

Overview

2025
2025
years of professional experience

Work History

Host

Smokey Bones Bar & Fire Grill
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Server

Longhorn Steakhouse
02.2024 - 05.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.

Bartender

Olive Garden
02.2022 - 01.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Cart Attendant

Radisson Greens Golf Course
05.2017 - 04.2020
  • Cleared parking lot of litter and foreign debris.
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Showcased strong work ethic by completing assigned tasks efficiently and reliably, even during inclement weather conditions.
  • Periodically disinfected carts preventing spread of disease.
  • Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.

Food Stocker

St Elizabeth Ann Seton Catholic School
02.2015 - 04.2020
  • Improved customer satisfaction by promptly addressing inquiries, locating items, and providing knowledgeable assistance regarding products.
  • Assisted in training new Food Stocker hires on best practices for organization, cleanliness, and customer service within the store environment.
  • Facilitated smooth transitions during seasonal merchandising changes, adjusting displays accordingly to showcase new products effectively.
  • Assisted in reducing shrinkage by closely monitoring potential theft situations and promptly reporting suspicious activity.

Education

Bachelor of Arts - Psychology

University of Arizona
Tucson, AZ
05-2026

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Team player mentality
  • Adaptable to change

  • Exceptional communication
  • Guest relations
  • Strong multitasking
  • Highly reliable
  • Patience and tolerance
  • Outgoing personality

Timeline

Server

Longhorn Steakhouse
02.2024 - 05.2024

Bartender

Olive Garden
02.2022 - 01.2023

Cart Attendant

Radisson Greens Golf Course
05.2017 - 04.2020

Food Stocker

St Elizabeth Ann Seton Catholic School
02.2015 - 04.2020

Host

Smokey Bones Bar & Fire Grill

Bachelor of Arts - Psychology

University of Arizona
William Guild