William Hemric
Quartzsite
Summary
Dynamic sales professional with proven track record in multiple environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
16
16
years of professional experience
Work History
Server/Bartender
Pirate's Den Resort
01.2024 - Current
- Directly facilitated revenue growth and customer retention through upselling drinks and menu items while maintaining impeccable customer service and intimate connections with guests.
- Delivered efficient, organized service to multiple tables during peak hours without compromising quality.
- Managed cash and card transactions with complete accuracy and integrity.
- Trained new staff on company policies and standards to ensure consistent service delivery.
Customer Service Representative
Pilot Oil
01.2021 - 01.2024
- Supported local management initiatives aimed at improving customer value and quality in retail operations.
- Administered point-of-sale system, maintaining accountability for till operations during shift transitions.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
Driver Supervisor
A Higher Bounce, Pfafftown
03.2011 - 11.2020
- Oversaw delivery and setup of equipment, prioritizing customer satisfaction.
- Training new drivers, laborers, and equipment operators.
- Conducted routine safety checks and maintained cleanliness of equipment and vehicles.
- Operated various on-road vehicles, including 1-ton trucks, flatbeds, and box trucks, ensuring safe transportation.
- Supervise daily operations of driver team, ensuring compliance with safety regulations.
- Coordinate logistics and delivery schedules to optimize route efficiency and reduce delays.
Independent General Contractor
Dolon Enterprises, LLC
11.2016 - 11.2019
- Ensured quality of work performed to meet customer and building code specifications, contributing to project safety and compliance.
- Utilized hand/power tools with advanced knowledge of carpentry, plumbing, electrical, and welding to deliver high-quality construction results.
- Operated small and heavy machinery for large projects, such as forklifts, dump trucks, and excavators.
- Managed project timelines and budgets to ensure on-time, within-budget completion of construction projects.
Driver
UPS
Winston-Salem
08.2016 - 06.2017
- Focused on maintaining consistency in fast-paced, stressful, and unsupervised environment.
- Required good physical fitness, walking up to 5-10 miles within an 8-10 hour shift, and repeatedly bending/lifting packages; ensured speed and work quality in extreme weather conditions.
- Ensured reliable delivery/pick up schedule and route management for 100+ daily stops.
Education
High School Diploma -
Love of Christ Academy
PfafftownSkills
- Fast learner
- Problem-solving
- Customer service
- Attention to detail
- Integrity and reliability
- Relationship management
- Effective communication
- Adaptability
- Product expertise
- Service excellence
Timeline
Server/Bartender
Pirate's Den Resort
01.2024 - Current
Customer Service Representative
Pilot Oil
01.2021 - 01.2024
Independent General Contractor
Dolon Enterprises, LLC
11.2016 - 11.2019
Driver
UPS
08.2016 - 06.2017
Driver Supervisor
A Higher Bounce, Pfafftown
03.2011 - 11.2020
High School Diploma -
Love of Christ Academy