- USMC Toys For Tots
- Girls softball coach
- Backpacking and Hiking
William Hilbun
Chandler
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
18
18
years of professional experience
Work History
Sales and Finance Manager / Business Development
Bish’s RV
01.2023
- Supervising and motivating Sales outfitters and promoting and encouraging sales strategies
- Facilitate training and product knowledge of the sales outfitters
- Analyze trends, market penetration and market share
- Recruit and train outfitters
Business Development and Operations Manager
Mercedes-Benz of Gilbert
01.2017 - 01.2023
- Designed new processes for both the sales and service departments in order to better manage and maintain customer data and communications.
- Lead training for sales associates, assistants (BDC) & service agents, All training / onboarding
- Developed new online and in-store sales processes
- Oversaw website activity and connected with all online lead providers
- Directed inventory management and CRM
Director and Consultant
E-Dealer Outsource, LLC
01.2013 - 01.2017
- Consultant for training dealer teams in sale optimization and promoting the customer service experience
- Developed call guides/sales process outline for Business Development Centers
- Creation and execution of team sales objectives
- Facilitate sales training, phone skills and dealer service phone skills
Variable Operations / Phone and E-com Director
AutoNation
01.2011 - 01.2013
- Large-scale training rollout (15 locations) of AutoNation sales/communication skills to associates (213), managers (53)
- Facilitated training of new hires, phone skills, follow-up, sales process, computer technology and evaluation
Founder / Chief Operations Manager
I-Lead Control
01.2005 - 01.2011
- Founding developer of i-Lead Control software and e-tools
- International partnership negotiator between i-Lead Control and ADP / CDK - USA/Canada
- Oversight of 110 direct report sales associates
Education
Bachelor of Business Administration Sciences -
Arizona Christian University
United States Marine Corps / Reserve
Skills
- Market expansion strategies
LEADERSHIP EXPERIENCE & ACTIVITIES
- Experienced Manager/e-commerce business development leader with a strong foundation in a traditional business setting, seeking authentic collaboration with a dynamic team.
- Extensive training in business leadership, sales process coaching and strategy execution to achieve profit optimization.
Interests
Timeline
Sales and Finance Manager / Business Development
Bish’s RV
01.2023
Business Development and Operations Manager
Mercedes-Benz of Gilbert
01.2017 - 01.2023
Director and Consultant
E-Dealer Outsource, LLC
01.2013 - 01.2017
Variable Operations / Phone and E-com Director
AutoNation
01.2011 - 01.2013
Founder / Chief Operations Manager
I-Lead Control
01.2005 - 01.2011
Bachelor of Business Administration Sciences -
Arizona Christian University
United States Marine Corps / Reserve
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