William Knutzen
Tempe,AZ
Summary
Detail-oriented and results-driven professional with 4+ years of experience in Amazon warehouse operations and problem-solving roles. Proven ability to improve efficiency, reduce errors, and train team members in high-volume environments. Completed a 12-week electrical training program at RSI, bringing strong technical, mechanical, and troubleshooting skills. Known for reliability, analytical thinking, and a strong focus on safety and performance.
Overview
11
11
years of professional experience
Work History
Delivery Driver
Uber Eats
Tempe, AZ
01.2020 - Current
- Delivered food orders promptly, ensuring customer satisfaction and adherence to service standards.
- Navigated routes efficiently using GPS technology, optimizing delivery times and reducing travel distance.
- Maintained accurate record of deliveries and transactions, supporting financial reconciliation processes.
- Communicated effectively with customers regarding order status and resolved issues swiftly to enhance experience.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Problem Solver
Amazon
Goodyear, AZ
11.2020 - 04.2025
- Increased operational efficiency by 15–20% by identifying workflow inefficiencies and implementing process improvements.
- Resolved 100+ daily exceptions and system issues, maintaining a 98% on-time shipment rate.
- Performed root cause analysis that reduced recurring defects by 25% within 6 months.
- Trained and mentored 10+ employees in problem-solving procedures and system workflows, improving team accuracy by 15%.
- Supported onboarding efforts, reducing training time by 10% and accelerating new hire productivity.
- Maintained 99.5% inventory accuracy through audits, cycle counts, and system verification.
- Collaborated with leadership to improve picking/packing efficiency, increasing throughput by 18%.
- Followed strict safety standards, contributing to a zero-incident record across multiple reporting periods.
Delivery Driver
Parts Authority
Peoria, AZ
01.2015 - 08.2020
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Verified accuracy of all deliveries against order forms.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
Education
No Degree - Electrician
The Refrigeration School
Phoenix11-2024
High School Diploma -
Gate Way Community College
Phoenix, AZ08.2017
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Warehouse Operations & Logistics
- Advanced Problem Solving & Root Cause Analysis
- Inventory Control & Quality Assurance
- Data Tracking & Performance Metrics
- Team Training & Mentorship
- Safety Compliance & Hazard Prevention
- Electrical Fundamentals
- Blueprint Reading & Basic Wiring
- Mechanical Troubleshooting
- Time Management & Multitasking
Timeline
Problem Solver
Amazon
11.2020 - 04.2025
Delivery Driver
Uber Eats
01.2020 - Current
Delivery Driver
Parts Authority
01.2015 - 08.2020
No Degree - Electrician
The Refrigeration School
High School Diploma -
Gate Way Community College