William Koenig
Phoenix,AZ
Summary
Talented Administration Professional is highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with a talent for thinking outside the box for creative solutions. Providing proven leadership, organizational, and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems, and deliver innovative improvement strategies.
Overview
22
22
years of professional experience
Work History
Case Manager 2
DES/DDD
07.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Residential Coordinator
Kankakee County Training Center for The Disabled Inc.
08.2020 - 04.2024
- Developed, implemented, and monitored residential policies and procedures
- Developed and implemented service programming and operational guidelines to meet residents' needs and preferences
- Managed maintenance of facilities' physical condition, inspecting grounds regularly to identify and coordinate needed repairs and upkeep
- Continuously monitored market trends to make informed recommendations for rental pricing adjustments and marketing strategies
- Maintained accurate financial records related to rental payments, expenses, budgets, and financial projections for property's success
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents
- Acts as liaison between PAAS, DHS, Guardians, and Community
- Hire, train, evaluate, and supervise Assistant Residential Coordinator, QIDPs, and Home Managers
- Exercised leadership capabilities by successfully motivating and inspiring others
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Delivered services to customer locations within specific timeframes
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Completed paperwork, recognizing discrepancies and promptly addressing them for resolution
- Completed assessments for behavioral clients, developing behavioral plans
- De-escalation techniques, by helping clients to resolve their issues and problems
- Intake and discharge process
- Handled client’s complaints, resolved issues, and adjusted policies to meet changing needs
QIDP
DD Homes/Pinnacle Opportunities
01.2019 - 08.2020
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
- Identified issues, analyzed information, and provided solutions to problems
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Used critical thinking to break down problems, evaluate solutions, and make decisions
Patient Relation Representative
Kindred Hospital
06.2003 - 01.2019
- Serves as liaison between patients, families, physicians, and clinical staff to provide proactive and personalized services to enhance patient and family experience
- Proactively collaborates with leaders and staff to improve patient satisfaction
- Proactively obtains resolution of concerns brought forward during daily rounding
- Assists patients and families with completion of patient satisfaction survey before discharge
- Streamlined communication between patients and medical staff for improved healthcare experiences.
- Conducted regular follow-ups with patients post-discharge, confirming proper care plan adherence and ongoing satisfaction.
Education
Master of Science - Psychology
Southern New Hampshire University
Manchester, NH05-2024
Bachelor of Science - Psychology
Argosy University
Chicago, IL05-2018
Associate of Arts - General Studies
Kankakee Community College
Kankakee, IL05-2016
Skills
- Resident relations
- Team management
- Scheduling management
- Behavior monitoring
- Crisis management
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Team leadership
- Active listening
- Mental health awareness
- Conflict de-escalation
- Counseling techniques
- Emotional support
- Case planning
- Team building
- Self-motivation
- Behavioral management
- Conflict resolution
Timeline
Case Manager 2
DES/DDD
07.2024 - Current
Residential Coordinator
Kankakee County Training Center for The Disabled Inc.
08.2020 - 04.2024
QIDP
DD Homes/Pinnacle Opportunities
01.2019 - 08.2020
Patient Relation Representative
Kindred Hospital
06.2003 - 01.2019
Master of Science - Psychology
Southern New Hampshire University
Bachelor of Science - Psychology
Argosy University
Associate of Arts - General Studies
Kankakee Community College
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