William Lavigne

• Identified key target markets for strategic initiatives to increase brand presence.
• Developed comprehensive market analysis to identify growth opportunities.
• Cultivated client relationships, driving long term customer loyalty and retention.
• Created long-term business plans to align organizational goals with market trends.
• Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.

• Foster business relationships and generate new business through hot knocks and cold calls
• Provide account management services by maintaining existing and new accounts
• Oversee temporary workforce by ensuring daily on-site visits are completed
• Complete OSHA safety inspections, confirming compliance for a safe work environment
• Engage with site supervisors, maintain strong partnerships, and gain new business referrals

• Manage distributor accounts for 18 states, building and maintaining customer relationships
• Establish new relationships through cold calling and use of distributor network
• Process daily quotes and coordinate with factory and production departments to fulfill orders
• Interact with multiple distributor contacts daily via phone calls and email to drive sales and provide product support

• Manage medium to large corporation accounts in TEM (Telecom Expense Management) and EMM (Enterprise Mobility Management) and ensured that their fleets and employees were provided with the right products to effectively complete their jobs
• Evaluate and support large accounts with monthly spending exceeding $1 million
• Recommend new products to meet customer needs, consistently exceeding sales goals and bringing in new business

• Handle inbound customer service and technical support inquiries
• Resolve billing inquiries, equipment issues, and customer complaints, including escalation calls
• Consistently rated as a 'leading' performer on all performance evaluations

• Open new customer accounts and recommend suitable products
• Handle complex customer requests and complaints regarding accounts
• Manage 12 banking center employees, providing work evaluations and scheduling

The Arizona Rangers State Public Information Officer (State PIO) is the spokesperson for the Arizona Rangers Headquarters. As a member of the Headquarters Staff, the State PIO establishes relationships with news outlets and government agencies throughout the State of Arizona. The State PIO manages incoming media requests, composes press releases; creates publications, marketing material, radio and television spots and Public Service Announcements as needed.wers.

The role of the State Professional Standards Officer is to conduct objective, thorough and unbiased investigations when Arizona Ranger misconduct is alleged or reported to the State level.
The State Professional Standards Officer (SPSO) will chair any assigned State Board of Inquiry (BOI). The SPSO has an obligation to review or investigate any observed or presented allegation of Arizona Ranger misconduct whether a Ranger is on-duty or off-duty if applicable to the Arizona Rangers Governing Documents including the Code of Ethics and Code of Conduct policy.

The Company Internal Affairs Officer is responsible for all company level investigations as well as handling background investigations of new applicants.