Summary
Overview
Work History
Education
Skills
Timeline
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William Leonard

Surprise ,AZ

Summary

Dynamic Sales Center Manager at Poolcorp with a proven track record in operations management and staff leadership. Enhanced customer satisfaction through strategic training programs and optimized inventory systems. Skilled in relationship building and decision-making, achieving significant improvements in service delivery and operational efficiency. A history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

24
24
years of professional experience

Work History

Sales Center Manager

Poolcorp
07.2011 - Current
  • Led daily operations to ensure efficient service delivery and customer satisfaction.
  • Developed training programs for staff to enhance product knowledge and sales techniques.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Analyzed performance metrics to drive improvements in operational efficiency and cost savings.
  • Oversaw compliance with health and safety regulations, ensuring a safe working environment for employees.
  • Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
  • Coordinated scheduling and staffing to meet fluctuating customer demands effectively.
  • Managed work and performance of more than seven employees.

Scheduling Coordinator

Integrated Pool Trades
09.2006 - 07.2011
  • Coordinated daily scheduling for multiple departments to optimize resource allocation and efficiency.
  • Developed streamlined processes for appointment management, reducing scheduling conflicts by implementing best practices.
  • Collaborated with team members to ensure accurate communication of schedules across various platforms and stakeholders.
  • Utilized scheduling software to maintain up-to-date records, enhancing accessibility and reliability of information.
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.

Regional Account Manager

Caretaker Systems
02.2001 - 01.2004
  • Developed strategic account plans to enhance customer engagement and drive revenue growth.
  • Cultivated strong relationships with clients to identify needs and deliver tailored solutions.
  • Led cross-functional teams in executing initiatives that improved service delivery and client satisfaction.
  • Analyzed market trends to inform product positioning and competitive strategies for regional accounts.
  • Collaborated with sales teams to align efforts and maximize opportunities within the region.
  • Established strong client relationships through regular communication, attentive service, and prompt issue resolution.
  • Achieved regional sales targets by developing strategic plans and executing effective account management practices.

Education

Buisness

Maricopa Community Colleges, Glendale Community College
Glendale, AZ

Skills

  • Operations management
  • Staff leadership
  • Interdepartmental collaboration
  • Facility management
  • Business development
  • Sales expertise
  • Decision-making
  • Hiring and onboarding
  • Relationship building
  • Customer relations
  • Goal setting
  • Customer retention

Timeline

Sales Center Manager

Poolcorp
07.2011 - Current

Scheduling Coordinator

Integrated Pool Trades
09.2006 - 07.2011

Regional Account Manager

Caretaker Systems
02.2001 - 01.2004

Buisness

Maricopa Community Colleges, Glendale Community College

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William Leonard