William Stephens
Phoenix
Summary
Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with applicants to ensure accuracy when issuing benefits and services. Skilled in using existing resources to find solutions to new problems.
Overview
8
8
years of professional experience
Work History
Benefit Eligibility Specialist II
Arizona Division of Benefits and Medical Eligibility
07.2024 - Current
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Communicated with people from various cultures and backgrounds on application process.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Initiated outbound contacts in order to investigate inconsistencies with provided information and government databases..
- Successfully facilitated the growth of fellow team members and assisted other teams in training struggling team members through 1 on 1 coaching.
- Meticulous documentation of actions taken on applications.
Benefits Specialist
Arizona DBME
06.2022 - 07.2024
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Verified participant information by conducting independent research using state, county, and city public and private resources
Validator
Office of the Inspector General
11.2021 - 06.2022
- Navigate multiple systems simultaneously.
- Staying up to date on production guidelines and policies.
- Cross referencing information from multiple databases to verify the data as accurate
- Compiling information and documents from multiple sources.
- Meeting changing levels of production demand.
- Communicating roadblocks and working with coworkers to overcome adversities.
- Documented entire validation process, noting changes or alterations completed.
Adjudicator
Arizona Department of Economic Security
06.2020 - 11.2021
- Investigated questionable claims, interviewing agents and claimants to resolve issues.
- Verified information listed on forms against other sources and by inquiring directly with claimants.
- Drafted detailed reports outlining findings of investigations for use in official recordkeeping, settlements, and litigation.
- Analyzed information gathered during the investigation and reported findings and recommendations.
- Protected company and customer data by following information policies.
- Maintained full compliance with legal, health, and safety regulations.
- Contributed ideas for improving work processes.
Collections Specialist/ Dial Administrator
Nationwide Credit Inc.
07.2019 - 02.2020
- Following campaign strategies and dial windows.
- Managing 100+ agents and monitoring employee efficiency.
- Maintaining up to date performance spreadsheets.
- Work with consumers to reach the company’s desired outcome.
- Negotiation skills and strategies.
- Keep track of assigned accounts to identify outstanding debts.
- Contact debtors to identify outstanding debts.
- Handle questions and complaints.
- Create trust relationships with debtors when possible to avoid future issues.
Account Manager
The Valley Management Group
09.2018 - 07.2019
- Collaborate with sales teams to understand customer requirements, to promote the sale of company products, and to provide sales support.
- Sell products requiring extensive technical expertise and support for installation and use, such as material handling equipment, numerical-control machinery, and computer systems.
- Prepare and deliver technical presentations that explain products or services to customers and prospective customers.
- Research and identify potential customers for products or services.
- Attend company training seminars to become familiar with product lines.
- Keep informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest product-line developments.
- Develop sales plans to introduce products in new markets.
Server/Busing
Olive Garden Italian Restaurant
03.2018 - 09.2018
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Collect payments from customers.
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
- Prepare checks that itemize and total meal costs and sales taxes.
- Take orders from patrons for food or beverages.
- Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
- Present menus to patrons and answer questions about menu items, making recommendations upon request.
- Clean tables or counters after patrons have finished dining.
- Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
- Inform customers of daily specials.
Sales associate
Best Buy
10.2017 - 12.2017
- Greet customers and ascertain what each customer wants or needs.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Answer questions regarding the store and its merchandise.
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Prepare sales slips or sales contracts.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Maintain records related to sales.
- Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
- Demonstrate use or operation of merchandise.
- Place special orders or call other stores to find desired items.
- Inventory stock and requisition new stock.
Lot Porter
Bob Utter Ford-Lincoln
04.2017 - 09.2017
- Inspect parts, equipment, or vehicles for cleanliness, damage, and compliance with standards or regulations.
- Scrub, scrape, or spray machine parts, equipment, or vehicles, using scrapers, brushes, clothes, cleaners, disinfectants, insecticides, acid, abrasives, vacuums, or hoses.
- Lubricate machinery, vehicles, or equipment or perform minor repairs or adjustments, using hand tools.
- Park and retrieve automobiles for customers in parking lots, storage garages, or new car lots.
- Greet customers and open their car doors.
- Inspect vehicles in order to detect any damage.
- Patrol parking areas in order to prevent vehicle damage and vehicle or property thefts.
- Escort customers to their vehicles in order to ensure their safety.
- Service vehicles with gas, oil, and water.
Education
High School Diploma -
Texoma Christian School
Sherman, TX05.2017
Skills
- Customer and Personal Service
- Persuasion
- Reading Comprehension
- Active Listening
- Judgment and Decision Making
- Service Orientation
- Time Management
- Computers and Electronics
- Administration and Management
- Active Learning
- Management of Personnel Resources
- Negotiation
- Application assessment
- Documentation and paperwork
- Effective communication skills
- Applicant support and service
- Application review
- Government relations
- Policy interpretation
- Eligibility procedures
Accomplishments
5 years of service with the state of Arizona, with multiple years of outstanding performance reviews.
Timeline
Benefit Eligibility Specialist II
Arizona Division of Benefits and Medical Eligibility
07.2024 - Current
Benefits Specialist
Arizona DBME
06.2022 - 07.2024
Validator
Office of the Inspector General
11.2021 - 06.2022
Adjudicator
Arizona Department of Economic Security
06.2020 - 11.2021
Collections Specialist/ Dial Administrator
Nationwide Credit Inc.
07.2019 - 02.2020
Account Manager
The Valley Management Group
09.2018 - 07.2019
Server/Busing
Olive Garden Italian Restaurant
03.2018 - 09.2018
Sales associate
Best Buy
10.2017 - 12.2017
Lot Porter
Bob Utter Ford-Lincoln
04.2017 - 09.2017
High School Diploma -
Texoma Christian School
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