William Westfall
Surprise
Summary
Dynamic Senior Service Technician with Liquid Controls, adept at diagnosing and resolving complex hardware and software issues while ensuring customer satisfaction. Proven expertise in equipment installation and complaint resolution, complemented by strong decision-making and teamwork skills. Successfully managed customer service schools, enhancing service delivery and operational efficiency.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Service Technician
Liquid Controls
08.1999 - 05.2024
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Processed warranty claims.
- Managed 3-4 customer service schools throughout the year.
- Traveled domestically and internationally.
Education
Associate of Science - Electronics Engineering Technology
Collage of Lake County
Grayslake, ILSkills
- Equipment installation
- Hardware troubleshooting
- Complaint resolution
- Phone etiquette
- Customer service excellence
- Teamwork skills
- Investigate claims
- Negotiation skills
- Decision-making
- Problem-solving
Certification
Six Sigma Black Belt
Lean manufacturing
5S
Timeline
Senior Service Technician
Liquid Controls
08.1999 - 05.2024
Associate of Science - Electronics Engineering Technology
Collage of Lake County