William Wilks
Tucson
Summary
Experienced office manager with 9 years customer service, leadership, and client relations Resolving issues. Prior to customer service I was a caregiver to children with disabilities and seeking to transition back as a Behavioral Health Technician Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Job Coach
The Center For Habilitation
Tucson
03.2026 - Current
- I supervise individuals with developmental disabilities and behavioral disorders in their place of employment.
- I provide guidance and encouragement as well as instructions on how to do their job correctly and effectively efficiently
Office Manager
DLJ Investigative Services
Tucson
03.2023 - Current
- Supervising a small team conducting skip trace investigations, ensuring accuracy and compliance with legal standards.
- Manage billing and service documentation with attention to detail and confidentiality.
Customer Care Agent
Ascenda (24-7 Intouch)
Mesa
10.2018 - 02.2023
- Collaborated with marketing and top-performing agents to improve communication for better customer outcomes.
- Applied structured troubleshooting protocols with Hyundai customer resolving their concerns.
Caregiver
Audrey Court Care
Garner
10.2015 - 08.2018
- Supervised 6 to 8 children with developmental disabilities in a non-traditional learning environment.
- Provided daily care and emotional support, ensuring safety, dignity, and developmental progress.
- Maintained detailed records and communicated effectively with families and healthcare providers.
Education
Associate in Paralegl Studies - Legal Studies
Phoenix College
Phoenix, AZ12-2023
Associate in Applied Studies - Education
Maricopa Community Colleges, South Mountain Community College
Phoenix, AZ05-2015
Skills
- Critical thinking and management
- HIPAA compliance
- CPR and first aid certification
- Teaching assistance
Certification
- HIPAA certification
- CPR & First Aid Certified
- 40 hour RBT certification
References
- Bailey Dupont, 123-456-7890, hello@reallygreatsite.com, Arowwai Industries, CEO
- Harumi Kobayashi, 123-456-7890, hello@reallygreatsite.com, Salford & Co., CEO
References
References available upon request.
Timeline
Job Coach
The Center For Habilitation
03.2026 - Current
Office Manager
DLJ Investigative Services
03.2023 - Current
Customer Care Agent
Ascenda (24-7 Intouch)
10.2018 - 02.2023
Caregiver
Audrey Court Care
10.2015 - 08.2018
Associate in Paralegl Studies - Legal Studies
Phoenix College
Associate in Applied Studies - Education
Maricopa Community Colleges, South Mountain Community College