Summary
Overview
Work History
Education
Skills
Timeline
Generic

Willow Pacheco

Scottsdale

Summary

Dynamic professional with a background in climate change management and ecology, recognized for enhancing customer satisfaction at Freedom Forever Solar. Proven ability to streamline processes and foster teamwork, leveraging skills in project planning and ecological monitoring to drive sustainable development initiatives. Committed to delivering exceptional service while achieving organizational goals.

Overview

7
7
years of professional experience

Work History

Reviewer

Freedom Forever Solar
12.2024 - Current


  • Conduct in person outreach to our customers to ask about their experience and whether they are satisfied with the product.
  • Maintained strict confidentiality with sensitive client information, adhering to industry standards and company policies.
  • Reduced turnaround time for reviews by effectively prioritizing tasks and managing deadlines.
  • Supported continuous improvement initiatives by actively participating in team meetings, trainings, and workshops focused on enhancing reviewer skills and processes.
  • Consistently met weekly goals to ensure standards were upheld.

Appointment Setter

Freedom Forever Solar
12.2024 - Current
  • Set appointments with salespeople and potential customers in person door to door.
  • Answered phone calls and answered questions from potential customers.
  • Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
  • Screened potential customers to determine interest and requirements for products and services of company.
  • Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
  • Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.

Appointment Setter

Sunnova Solar
09.2024 - 12.2024
  • Set appointments with salespeople and potential customers in person at Home Depot.
  • Possess knowledge and understanding of the role of a Home Depot Sales Associate.
  • Facilitate a smooth transition from providing customer service to pitching products.
  • Collect information from potential customers for follow up communication.
  • Acted as first point of contact and set appointments for prospective clients.
  • Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
  • Entered daily data in computer systems and documented office activities.

Cashier

Lowes Home Improvment
05.2023 - 08.2023


  • Greeted customers entering store and responded promptly to customer needs.
  • Specialized in the garden section.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Receptionist

Audi Motorcars
05.2021 - 08.2021
  • Served as the first point of contact for customers, greeting incoming visitors and customers professionally while providing friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Ensured customers were promptly directed to their designated salesperson.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Entered invoices both electronically and manually on paper, and scanned them for record keeping.
  • "Created 'Sold' tags for keys and vehicles, and prepared cars for display with bows and banners.

Fulfillment Lead

Nordstrom Rack
10.2020 - 04.2021
  • Managed the shipping operations within the store.
  • Handled the store’s shipping responsibilities, ensuring timely and accurate processing.
  • Lead a high-performing team of fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
  • Trained new hires on company policies and procedures, resulting in faster integration into the team and improved productivity.
  • Streamlined fulfillment processes by identifying inefficiencies and implementing solutions to improve workflow.
  • Recognized team members' strengths and assigned tasks to maximize overall team effectiveness."
  • Conducted regular safety audits within the warehouse environment, addressing any potential hazards promptly.

Brand Ambassador

Hollister.Co
04.2019 - 10.2019
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.

Lead Sales Associate

Famous Footwear
04.2018 - 10.2019
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Delivered excellent customer service for repeat business and referrals.
  • Led team meetings to share best practices, set targets, and motivate staff members towards achieving goals.
  • Performed inventory control procedures to manage stock.

Education

Natural Resources Management

University of Arizona
Tucson, AZ
08-2025

Skills

  • Climate Change Management background
  • Ecology
  • Project Planning
  • Environmental Laws and Policies
  • Sustainable development
  • Ecological monitoring
  • Habitat restoration
  • Renewable energy
  • Remote sensing
  • ArcGIS

Timeline

Reviewer

Freedom Forever Solar
12.2024 - Current

Appointment Setter

Freedom Forever Solar
12.2024 - Current

Appointment Setter

Sunnova Solar
09.2024 - 12.2024

Cashier

Lowes Home Improvment
05.2023 - 08.2023

Receptionist

Audi Motorcars
05.2021 - 08.2021

Fulfillment Lead

Nordstrom Rack
10.2020 - 04.2021

Brand Ambassador

Hollister.Co
04.2019 - 10.2019

Lead Sales Associate

Famous Footwear
04.2018 - 10.2019

Natural Resources Management

University of Arizona

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Willow Pacheco