Willow Pacheco
Scottsdale
Summary
Strategic, results-driven business development professional completing a B.S. in Natural Resources (Global Climate Change Management & Ecology) with extensive experience in industrial solutions, energy, and environmental health and safety. Proven expertise in building and managing client relationships, identifying pain points, and delivering tailored technical solutions that enhance operational safety and efficiency. Skilled in market research, outreach, and business strategy, with a strong track record of closing complex deals and representing organizations at high-level networking events. Combines technical knowledge with a client-focused approach to drive measurable business impact and long-term partnerships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Development Manager
Stone Solutions and Research Collective (Small Business)
06.2025 - 12.2025
- Conducted in-depth market research to identify trends, target industries, and potential clients.
- Developed and managed client relationships, maintaining CRM databases to track engagement and sales progress.
- Served as the face of the company at networking events, conferences, and business trips, representing organizational expertise and building brand presence.
- Drove the full sales cycle from prospecting to closing, actively identifying and addressing client pain points to provide tailored safety solutions.
- Collaborated with internal teams to design and implement solutions that ensured regulatory compliance and improved operational safety.
- Assisted in developing marketing strategies, including campaigns and outreach initiatives, to increase brand awareness and generate new leads.
- Consulted with clients in construction, commercial, landscaping, and manufacturing sectors to enhance safety standards through training, fractional safety services, and engineered solutions.
- Tracked and reported on key performance metrics, providing insights to guide business strategy and growth initiatives.
- Developed proposals and presentations for executive-level decision-makers, demonstrating ROI and technical value of safety solutions.
Appointment Setter & Reviewer
Freedom Forever Solar
12.2024 - 04.2025
- Set appointments with potential customers through in-person, door-to-door outreach, driving lead generation and client engagement.
- Answered incoming calls and addressed questions from prospective clients, providing clear, professional, and accurate information.
- Scheduled follow-up calls to nurture leads and maintain interest in company products and services.
- Screened potential clients to assess interest, needs, and eligibility for products and services, ensuring high-quality leads.
- Conduct in person outreach to our customers to ask about their experience and whether they are satisfied with the product.
- Maintained strict confidentiality with sensitive client information, adhering to industry standards and company policies.
- Reduced turnaround time for reviews by effectively prioritizing tasks and managing deadlines.
Appointment Setter
BDS Connected Solutions
09.2024 - 12.2024
- Scheduled appointments with sales representatives and prospective customers, ensuring seamless coordination and optimized calendar management.
- Leveraged in-depth understanding of Home Depot sales processes to support associates and provide an informed, professional customer experience.
- Served as the first point of contact for prospective clients, guiding them from initial inquiry to scheduled appointments with confidence and clarity.
- Collected and documented customer information to facilitate timely follow-up communications and strengthen lead nurturing efforts.
Receptionist
Audi Motorcars
05.2021 - 08.2021
- Answered incoming calls and directed them to the appropriate departments.
- Greeted customers upon arrival, facilitated check-ins, and connected them with their designated sales representatives.
- Provided hospitality services, including offering beverages and food to customers while they waited.
- Managed new vehicle arrivals by creating invoices, generating key labels, and organizing both physical and electronic car files.
- Scanned and input finance documents into the company system during slower periods.
- Maintained office and reception area by cleaning equipment, restocking supplies, and ensuring readiness for the next day.
Fulfillment Lead
Nordstrom Rack
10.2020 - 04.2021
- Managed the shipping operations within the store.
- Handled the store's shipping responsibilities, ensuring timely and accurate processing.
- Lead a high-performing team of fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
- Trained new hires on company policies and procedures, resulting in faster integration into the team and improved productivity.
- Streamlined fulfillment processes by identifying inefficiencies and implementing solutions to improve workflow.
- Recognized team members' strengths and assigned tasks to maximize overall team effectiveness."
- Conducted regular safety audits within the warehouse environment, addressing any potential hazards promptly.
Brand Ambassador
Hollister.Co
04.2019 - 10.2019
- Provided positive first impressions to welcome existing, new, and potential customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
Lead Sales Associate
Famous Footwear
04.2018 - 10.2019
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
Education
Bachelor of Science - Natural Resources Management
University of Arizona
Tucson, AZ05-2026
Skills
- Prospecting
- Project Planning
- CRM
- EHS Standards
- EHS Compliance
- B2B Sales
- Environmental Sampling
- Consultative and relationship selling
- Marketing
- Lead Generation
- Climate Change Management
- Sales and marketing
- Hazard identification
- Research abilities
- Drafting
- Ecology
Certification
OSHA 10
Controlled Unclassified Information (CUI)
Timeline
Business Development Manager
Stone Solutions and Research Collective (Small Business)
06.2025 - 12.2025
Appointment Setter & Reviewer
Freedom Forever Solar
12.2024 - 04.2025
Appointment Setter
BDS Connected Solutions
09.2024 - 12.2024
Receptionist
Audi Motorcars
05.2021 - 08.2021
Fulfillment Lead
Nordstrom Rack
10.2020 - 04.2021
Brand Ambassador
Hollister.Co
04.2019 - 10.2019
Lead Sales Associate
Famous Footwear
04.2018 - 10.2019
Bachelor of Science - Natural Resources Management
University of Arizona