Willow Sutton
Phoenix,AZ
Summary
Reliable and detail-oriented professional with experience in housekeeping and customer service, developed in a fast-paced, customer-focused environment. Strong communication, teamwork, and organizational skills, with a proven ability to maintain cleanliness standards while delivering excellent guest service. Adaptable and dependable, with a commitment to supporting team goals and ensuring positive guest experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Housekeeper
Metro Hospitality
03.2026 - Current
- Cleaned and sanitized guest rooms, bathrooms, kitchens, and common areas, including changing linens, sweeping and mopping floors, dusting, and restocking amenities to maintain a high standard of cleanliness.
- Stocked housekeeping carts and supplies to ensure efficient workflow throughout shifts
- Followed safety protocols for cleaning chemicals and equipment to promote workplace safety.
- Responded promptly to guest requests for linens, toiletries, and assistance, prioritizing comfort and overall satisfaction.
- Collaborated with housekeeping, maintenance, and front desk teams to coordinate room turnovers, prioritize assignments, and improve efficiency.
- Identified and reported maintenance issues quickly, supporting timely repairs and overall property upkeep.
- Maintained organization through thorough room checks and logging systems, reducing lost and found incidents and improving room readiness.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
Leadership Program
YMCA Lincoln Family Downtown
05.2023 - 06.2023
- Assisted in planning and facilitating youth programs, supervising activities, and encouraging inclusive participation to promote engagement and positive social interaction.
- Maintained clean, safe, and organized environments to ensure the well-being of children, staff, and families.
- Managed front desk responsibilities, including handling calls, scheduling appointments, maintaining records, and addressing guest inquiries to ensure smooth operations.
Volunteer
Phoenix Public Library
06.2022 - 08.2022
- Assisted patrons with inquiries, providing information on library resources and programs.
- Organized and maintained library materials, ensuring proper shelving and accessibility.
- Collaborated with staff to promote literacy initiatives through outreach activities.
- Engaged with diverse community members, fostering a welcoming environment within the library.
- Maintained clean, neat, and operational facilities to serve program needs.
Education
Associate of Science - Geology
Rio Salado College
Tempe, AZ05.2024
High School Diploma -
Paradise Valley High School
Phoenix, AZ05.2020
Skills
- Customer service & guest relations
- Teamwork & collaboration
- Time management, multitasking & prioritization
- Cleaning & sanitization (including safe chemical use)
- Health & safety compliance
- Hospitality & housekeeping experience
- Able to lift 50 lbs
- Office administration
- Youth mentoring
Certification
Arizona Food Handler Certification (ServSafe)
Certificate Number: FSP219298
Valid through 7/20/2026
Autodesk Certified User - Revit
Arizona CTE Professional Skills Certification
Timeline
Housekeeper
Metro Hospitality
03.2026 - Current
Leadership Program
YMCA Lincoln Family Downtown
05.2023 - 06.2023
Volunteer
Phoenix Public Library
06.2022 - 08.2022
Associate of Science - Geology
Rio Salado College
High School Diploma -
Paradise Valley High School