Wilson Gonzalez

Bilingual technical support professional with a proven track record in troubleshooting, system diagnostics, and delivering exceptional customer service. Known for collaborative approach and ability to drive results. Recognized for reliability, adaptability, and strong problem-solving skills, coupled with effective communication and in-depth technical knowledge. Skilled at managing competing priorities in high-pressure settings. Actively pursuing certification as a Windows Server Hybrid Administrator Associate.

• I have technological experience spanning from when I was in middle school to now and for the foreseeable future will continue to grow my knowledge, as technology is my passion.
• I have :
• Built my first computer in middle school
• Built computers for friends and family
• Troubleshooted problem with computers (Bios Flashback, Dead components, incorrectly installed hardware, etc.)
• Experience using Laser cutters/engravers (GlowForge Pro)
• Experience designing Files for Laser cutters/engravers using Adobe Illustrator and other Adobe products
• Knowledge in Active Directory Domain Services