Winifred Felix
Tucson
Summary
Bilingual educator with over four years of experience in language instruction, curriculum development, and virtual education. Passionate about culturally responsive pedagogy, digital accessibility, and inclusive learning environments. Skilled in designing engaging educational experiences that promote diversity, equity, and historical awareness. Experienced in collaborative teaching, project-based learning, and community engagement, both in-person and online.
Overview
7
7
years of professional experience
Work History
Graduate Assistant, Teaching
University of Arizona
Tucson, Arizona, United States
08.2023 - 05.2025
- Teaching beginner and intermediate French courses while providing personalized academic support through office hours and tutoring sessions, fostering critical thinking and language mastery.
- Evaluating students’ work thoughtfully, providing constructive feedback on assignments, exams, and class projects to inspire intellectual growth, nurture their understanding, and cultivate a lasting passion for the French language.
- Implementing curriculum by designing engaging multimedia presentations and creative projects that enhance student comprehension of French language concepts and encourage active classroom participation.
- Driving student academic development through targeted tutoring at the Think-Tank student success centre, employing differentiated instruction techniques to enhance comprehension.
- Collaborating with other teaching assistants and faculty to align course materials with pedagogical goals, implementing innovative teaching strategies that address diverse learning styles.
Customer Service Manager - Bilingual
Auxe Inc.
Toronto, Ontario, Canada
06.2022 - 08.2023
- Managed the customer service team by hiring, training, and managing customer service representatives daily.
- Implemented company policies by ensuring the team adhered to both ethical and legal standards when communicating with clients.
- Improved customer services by monitoring team performance weekly, evaluating customer service reps calls in English and French, and redesigning client relationship processes.
- Led multilingual the customer service team, implementing policy compliance while fostering excellence in client communication across English and French channels.
- Strengthened B2C relationships through strategic issue resolution and weekly performance monitoring, elevating service quality while maintaining cross-departmental collaboration.
- Redesigned client relationship processes based on performance evaluations, enhancing service delivery while managing remote teams across multiple time zones.
Language Centre Manager
African Development University
Niamey, Niger
01.2021 - 12.2021
- Managed the daily operations of the Language Centre & English program.
- Developed operations policies to ensure structure and smooth running of the Centre.
- Revitalized Language Centre operations, hired educators, and developed curriculum, resulting in 40% growth in clientele through strategic partnerships.
- Collaborated across departments to ensure excellent project delivery.
- Managed the operations of the staff/faculty team social events and internal reunions.
- Implemented comprehensive quality assurance protocols for the English Program while developing structured operations policies that enhanced Centre efficiency.
- Curated Movie Club discussions on diversity, creativity and leadership, creating unique learning opportunities beyond traditional language instruction.
Customer Service Representative
LG Electronics
West Africa Operations
08.2019 - 12.2020
- Managed 50+ daily customer inquiries across multiple channels, resolving technical issues and maintaining high satisfaction rates for LG Electronics products.
- Delivered multilingual customer support in English and French via phone, chat, and social media platforms, ensuring comprehensive technical troubleshooting.
- Implemented follow-up protocols with customers post-resolution, strengthening brand loyalty and collecting valuable feedback to improve product offerings.
- Bridged communication between customers and internal teams to identify recurring issues and develop effective solutions for complex technical problems.
- Created personalized product recommendations based on customer needs, effectively translating technical specifications into accessible language across multiple channels.
French and English Teacher
Transformation School
Ogun State, Nigeria
09.2018 - 07.2019
- Delivered engaging instruction in French and English languages to primary school pupils (Grades 1–5).
- Taught English literature to secondary school students (Grades 7–8), fostering critical thinking and analytical skills.
- Provided tailored coaching and tutoring for final-year secondary school students, improving performance in English and Literature subjects.
- Created a dynamic and supportive learning environment, resulting in measurable improvement in student academic outcomes.
- Regularly communicated student progress to parents and guardians, fostering collaboration to support individual learning goals.
Education
Master of Arts - French and Francophone Studies
University of Arizona
05.2025
Bachelor of Arts - French Studies
University of Benin
10.2017
Skills
- Administrative support
- Academic research
- Microsoft office
- Academic presentations
- Educational Design: Curriculum development, lesson planning, formative assessment
- Digital Pedagogy: D2L, Google Workspace, Moodle, Kahoot, Quizlet
- Course materials creation
- Cultural Literacy: Francophone cultures, cross-cultural communication
- Communication: Public speaking, workshop facilitation, bilingual writing
- Languages: English (advanced), French (proficient)
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Graduate Assistant, Teaching
University of Arizona
08.2023 - 05.2025
Customer Service Manager - Bilingual
Auxe Inc.
06.2022 - 08.2023
Language Centre Manager
African Development University
01.2021 - 12.2021
Customer Service Representative
LG Electronics
08.2019 - 12.2020
French and English Teacher
Transformation School
09.2018 - 07.2019
Bachelor of Arts - French Studies
University of Benin
Master of Arts - French and Francophone Studies
University of Arizona