Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Transporter
The Center at Arrowhead
09.2024 - Current
Collaborated effectively with nursing and medical staff to ensure timely and accurate transport of patients.
Transported patients to various medical offices while, ensuring comfort and safety during transit.
Performed vehicle safety checks before transporting patients to avoid delays and manage wear and tear.
Airport Customer Service Agent
Unifi
06.2024 - 08.2024
Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
Provided exceptional service at ticket counters, booking flights and processing payments securely.
Emergency Medical Technician/Dispatcher Associate
American Medical Response, AMR
01.2022 - 05.2024
Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
Directed dispatching, routing, and tracking of multiple fleet vehicles.
Resolved conflicts between field units, ensuring smooth operation and team cohesion.
Shift Manager
Dairy Queen Grill & Chill
01.2016 - 01.2022
Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Cooperated with coworkers to improve customer experience and manage storefront.
Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Education
Applied Practical Studies For E.M.T.
Mesa Community College
Mesa, AZ
04.2022
General Studies
Raymond S. Kellis High School
Glendale
05.2017
Skills
First aid training
Patient transport
Customer service
Defensive driving techniques
Documentation accuracy assurance
Patient safety
Medical terminology
Vital statistics recording
Time management
Teamwork and collaboration
Multitasking Abilities
Reliability
Organizational skills
Active listening
Verbal and written communication
Certification
Emergency Medical Technician (EMT) - National Registry of Emergency Medical Technicians.
Basic Life Support Certification (BLS) - American Heart Association
Emergency Medical Dispatcher (EMD) - International Academies of Emergency Dispatch