XAVIER RIOS
Summary
Proactive and goal-oriented professional with excellent time management and problem solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Research Support Specialist
Bear Staffing Services Inc.
07.2025 - Current
- Review documentation to identify and resolve duplicate charges.
- Investigate billing discrepancies and process account adjustments.
- Added detailed notes to ensure accurate records.
- Maintained high accuracy, attention to detail and compliance standards.
Reputation Specialist
Express Flooring
07.2023 - 07.2025
- Handle online reviews and customer feedback.
- Proactively follow up with dissatisfied customers to resolve concerns and rebuild trust.
- Identify recurring services issues and collaborated with leadership to improve customer experience strategies.
Post Install/NPS Coordinator
Renewal by Andersen
01.2022 - 07.2023
- Follow up with homeowners within 24 hours of their installation.
- Create Service Requests to address install concerns.
- Manage NPS feedback and escalations across branches to protect customer experience.
- Reconcile receivables and tracked service-related revenue impact.
CSR
Home Depot
08.2018 - 12.2021
- Resolve order issues, delays and product concerns.
- Tracke and update order statuses in internal systems with accuracy.
- Collaborate with external partners to resolve delays and ensure service recovery.
CSR/Tech Support
Dish Network
03.2016 - 06.2018
- Delivered technical and billing support while maintaining excellent customer service.
- Resolved connectivity and equipment issues through troubleshooting.
- Educated customers on service and guided them towards product upgrades.
Education
High School Diploma -
Florence High School
05.2013
Skills
- Documentation Review
- Research & Investigation
- Customer Experience Management
- Time Management
- Technical Troubleshooting & Problem Solving
- Cross-Functional Communication
- Customer Feedback Analysis
- Reporting
- Adaptability
- Revenue Reconciliation
Timeline
Research Support Specialist
Bear Staffing Services Inc.
07.2025 - Current
Reputation Specialist
Express Flooring
07.2023 - 07.2025
Post Install/NPS Coordinator
Renewal by Andersen
01.2022 - 07.2023
CSR
Home Depot
08.2018 - 12.2021
CSR/Tech Support
Dish Network
03.2016 - 06.2018
High School Diploma -
Florence High School