Xavier Tuipelehake
San Tan Valley
Summary
As a dynamic Senior Process Specialist at Infosys BPM, I have established a proven track record in optimizing intricate business processes and significantly enhancing operational efficiency. With my strong analytical skills, I delve deep into data to identify opportunities for improvement, ensuring that our workflows are both effective and streamlined. My leadership abilities enable me to guide and motivate teams, driving them toward successful outcomes while nurturing strong relationships with clients.
I am dedicated to consistently meeting and exceeding SLA targets, which not only demonstrates my commitment to excellence but also builds trust and reliability with our stakeholders. Additionally, I take pride in delivering impactful training sessions that empower team members, equipping them with the tools and knowledge needed to excel in a fast-paced environment. My focus is always on continuous improvement, aiming to create sustainable solutions that foster growth and innovation within the organization.
Overview
10
10
years of professional experience
Work History
Senior Process Specialist
Infosys BPM
Tempe
08.2023 - Current
- Managed and optimized business processes to achieve operational efficiency and effectiveness.
Executed transactions according to established guidelines and timelines, consistently meeting SLA targets.
Facilitated training sessions to enhance team capabilities and knowledge.
Participated in daily operational reviews to assess performance and identify improvement areas.
Collaborated with management to resolve escalations, ensuring seamless process operations.
Client Specialist Supervisor
Epiq Global Solutions
Phoenix
02.2019 - 12.2024
- I provided legal services to a diverse range of clients, including law firms, corporations, financial institutions, and government agencies. My work focused on streamlining the administration of their business operations to ensure efficiency and effectiveness. I specialized in areas such as class action and mass tort litigation, court reporting, eDiscovery, regulatory compliance, restructuring, and bankruptcy matters.
Throughout my career, I have advanced through various leadership positions, including Team Lead, Supervisor, and Manager. In these roles, I coordinated teams and drove successful outcomes for our clients, helping them navigate complex legal challenges, and optimize their operations.
Patient Service Representative
McKesson Medical-Surgical
Tempe
08.2018 - 02.2019
- Exceptional customer service is essential for helping patients manage their medication costs effectively. This role involves acting as a liaison between patients and pharmacies, facilitating the discovery of medication deals through proactive communication via email and phone.
Key responsibilities include assisting patients in navigating their medication expenses, researching cost-saving options, and negotiating discounts. The goal of offering personalized support is to ensure that patients can access the medications they need for their health and well-being, while minimizing expenses.
Brand Ambassador
The Valley Management Group
Tempe
04.2018 - 07.2018
- Collaborated with senior marketing and sales personnel to refine customer acquisition strategies.
Executed dynamic field marketing campaigns that engaged local consumers.
Developed effective sales pipelines to ensure sustainable growth.
Eventually led a team focused on serving telecommunications clients in the Tucson market.
Customer Service Representative
Chipotle Mexican Grill
Mesa
08.2016 - 02.2018
- Ensured top-tier customer service in dynamic food service setting.
Maintained cleanliness in kitchen, dining area, and restrooms through regular upkeep.
Carried out essential cleaning tasks including sanitizing surfaces and floor maintenance.
Streamlined trash disposal processes to support an inviting environment for patrons.
Customer Service Representative
Circle K
Mesa
08.2015 - 08.2016
- Provide customer service for a service station/convenience store operation
- Complete routine cleaning and maintenance of interior store areas and exterior service station areas
- Duties included: sweeping and mopping; sanitizing surfaces; and emptying trash and recycling
Education
High School Diploma -
Fagaitua High School
Skills
- Customer service excellence
- Dependability and loyalty
- Positive attitude
- Work ethic and diligence
- Politeness and courtesy
- Obedience and compliance
- Data analysis
- Process optimization
- Project management
- Team leadership
- Client relationship management
- Employee training
- Performance evaluation
- Operational efficiency
- SQL Server management
- Database optimization
- Process improvement
- Business process optimization
- Customer relationship management
- IT infrastructure proficiency
- Microsoft Project
- Team collaboration
- IT budgeting
- Adaptability
Accomplishments
- Graduated High School
- Served 2 years of Full-Time Church Mission
- Started a Family
- Received the Eagle Scout Award
Languages
Samoan
Native/ Bilingual
References
References available upon request.
Timeline
Senior Process Specialist
Infosys BPM
08.2023 - Current
Client Specialist Supervisor
Epiq Global Solutions
02.2019 - 12.2024
Patient Service Representative
McKesson Medical-Surgical
08.2018 - 02.2019
Brand Ambassador
The Valley Management Group
04.2018 - 07.2018
Customer Service Representative
Chipotle Mexican Grill
08.2016 - 02.2018
Customer Service Representative
Circle K
08.2015 - 08.2016
High School Diploma -
Fagaitua High School
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