Caroline Babcock
Flagstaff
Summary
Dynamic barista with exceptional customer service skills honed at Dutch Bros and Black Rock Coffee Bar. Recognized for maintaining high-quality beverage standards and creating a welcoming atmosphere. Proficient in espresso machine operation and committed to safe food handling practices. Consistently enhancing customer experiences through personalized service and attention to detail, ensuring every customer is satisfied after each visit.
Overview
4
4
years of professional experience
Work History
Barista
Black Rock Coffee Bar
11.2024 - Current
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Controlled line and crowd with quick, efficient service.
- Trained new employees on proper brewing techniques, equipment maintenance, and customer service standards.
- Prepared, packaged, and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
Broista
DB Couve
02.2024 - 08.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Made and served brand-specific café beverages with focus on speed, quality and service.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Maintained and operated espresso machines, blenders, and other equipment.
- Worked flexible hours across night, weekend, and holiday shifts.
Broista
DBAZ
06.2021 - 05.2022
- Maintained a clean and organized workspace for optimal productivity and safety, above and beyond QA standards.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Education
Associate of Science - Exercise Science
Maricopa Community Colleges, Phoenix College
Phoenix, AZ05-2026
High School Diploma -
North Canyon High School
Phoenix, AZ05-2022
Skills
- Friendly and outgoing
- Attention to detail
- Team player
- Exceptional customer service
- Opening and closing duties
- Espresso machine operation
- Safe food handling practices
- Problem-solving
Timeline
Barista
Black Rock Coffee Bar
11.2024 - Current
Broista
DB Couve
02.2024 - 08.2024
Broista
DBAZ
06.2021 - 05.2022
Associate of Science - Exercise Science
Maricopa Community Colleges, Phoenix College
High School Diploma -
North Canyon High School
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