Ximena Daniela Villegas
Tucson
Summary
Experienced Case Manager pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
Work History
Case Manager
Southwest Key Program
03.2022 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Behavioral Health Technician
Saint Mary's Hospital
04.2021 - 02.2022
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Assisted in development of therapeutic activities for patients.
Library Student Worker
University of Arizona Libraries
05.2018 - 05.2021
- Developed strong organizational skills through sorting returned items into proper categories for reshelving purposes.
- Enhanced library patron satisfaction by providing efficient and friendly customer service at the circulation desk.
- Organized and maintained detailed records on equipment use, materials logs and circulation activities.
Spanish Medical Interpreter
Mind Clinic University of Arizona
01.2019 - 12.2019
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Followed ethical codes to protect confidentiality of patient medical information.
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
Education
Bachelor's Degree - Psychology
University of Arizona
Tucson, AZ05.2021
High School Diploma -
Nogales High School
Nogales, AZ05.2017
Skills
- Bilingual
- Problem-Solving
- Organization and Multitasking
- Proficient in Microsoft Office, Excel, and Powerpoint
- Medical Terminology
- Time Management
- Communication Skills
- Advocacy Skills
- Teamwork Collaboration
- Written and verbal communication
Timeline
Case Manager
Southwest Key Program
03.2022 - Current
Behavioral Health Technician
Saint Mary's Hospital
04.2021 - 02.2022
Spanish Medical Interpreter
Mind Clinic University of Arizona
01.2019 - 12.2019
Library Student Worker
University of Arizona Libraries
05.2018 - 05.2021
Bachelor's Degree - Psychology
University of Arizona
High School Diploma -
Nogales High School
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