Xochil Torres
Coolidge
Summary
Experienced professional with a strong background in the human services, corrections, and customer service industries. Demonstrated expertise in leadership, teamwork, communication, and problem-solving. Known for reliability, motivation, and a strong work ethic. Seeking to utilize 5+ years of experience to excel as a valuable asset to any organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Federal Correctional Officer
Akima Global Services
03.2023 - Current
- Participate in ongoing training sessions to enhance knowledge of federal regulations pertaining to correctional facilities and stay up-to-date on best practices in corrections management.
- Assist in coordinating visitation schedules for family members of inmates while maintaining strict adherence to security protocols at all times during visits.
- Respond promptly to incidents within the facility by following established emergency response procedures and collaborating with other officers as needed during critical situations.
- Collaborate with fellow officers to maintain consistent communication regarding inmate management strategies, fostering a cohesive team environment.
Correctional Officer
Corecivic Inc.
02.2021 - 06.2022
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Shelter Advocate
CAAFA
07.2018 - 12.2020
- Connected clients with community resources and services, empowering them to achieve self-sufficiency and stability.
- Assisted in the facilitation of support groups, providing a safe environment for clients to share their experiences and build connections with peers.
- Increased awareness of domestic violence issues within the community through participation in outreach events and presentations.
- Enhanced safety for shelter residents through consistent monitoring of facility access and adherence to established protocols.
Youth Counselor
Right of Passage (Desert Lily Academy)
04.2017 - 06.2018
- Boosted self-esteem for at-risk youth through consistent support, encouragement, and positive reinforcement.
- Promoted resilience among at-risk youth through regular check-ins and ongoing emotional support during challenging times in their lives.
- Fostered a sense of community within the program by organizing group outings, events, and team-building exercises.
- Reduced instances of negative behavior by teaching conflict resolution strategies and promoting healthy communication habits.
Education
GED -
Central Arizona College
06.2012
Skills
- Excellent organizational & leadership skills
- Great team member, also able to work independently
- Result-oriented, multitasking
- Skilled at learning new concepts quickly while working well under pressure
- Critical thinking, decision making and problem-solving skills
- Ability to prioritize and remain focused to ensure task completion
- Motivated, honest, and dependable
- Excellent customer service skills
- Excellent interpersonal and communication skills
- Proficient in MS Office
- Security Procedures
- Crisis Management
Certification
- Guard Card
- CPR/FA
- Prevention and Support
- Fingerprint Clearance Card
Timeline
Federal Correctional Officer
Akima Global Services
03.2023 - Current
Correctional Officer
Corecivic Inc.
02.2021 - 06.2022
Shelter Advocate
CAAFA
07.2018 - 12.2020
Youth Counselor
Right of Passage (Desert Lily Academy)
04.2017 - 06.2018
GED -
Central Arizona College
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