Yahya Tariverdiyev
Baku
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Well-versed in hotel operations and guest account management illustrated over 2 years of industry experience.
Overview
1
1
year of professional experience
Work History
Guest Service Agent
Hamid
03.2023 - Current
- Collected room deposits, fees, and payments.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
Telephone Operator
Namiq
09.2022 - 03.2023
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
Guest Service Agent
Nigar
04.2022 - 08.2022
- Collected room deposits, fees, and payments.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
Education
Bachelor - Tourism Management
Rauf Ablyazov University East European
English06.2024
Skills
- Emergency Response
- Revenue Reviews
- Guest Orientation
- Operational Efficiency
- Performance Goals
- Documentation
- Hospitality and Service Knowledge
- Listening Skills
- Issue Resolution
- Product Sales
Additional Information
Knowledge of programs-
Word 2016, Excel 2016, PowerPoint 2016, Electro V5, InTour, Opera Full Service
Languages
Azeri , Russian
Native language
English
Upper intermediate
B2
Timeline
Guest Service Agent
Hamid
03.2023 - Current
Telephone Operator
Namiq
09.2022 - 03.2023
Guest Service Agent
Nigar
04.2022 - 08.2022
Bachelor - Tourism Management
Rauf Ablyazov University East European
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