Yailin Gastelum
Tucson
Summary
Bilingual Spanish-English professional with strong experience in customer service, administration, and management. Skilled in office operations, scheduling, and team leadership. Committed to creating organized, efficient, and welcoming environments. Seeking to bring strong organizational and communication skills to an Office Manager role at a school.
Overview
11
11
years of professional experience
Work History
Spanish Interpreter
Cyracom International
Tucson
08.2020 - Current
- Provide real-time Spanish-English interpretation for clients across healthcare, education, and legal industries.
- Maintain confidentiality and professionalism in sensitive conversations.
- Manage high-volume call schedules and assist in office documentation processes.
Manager
McDonald's
Tucson
05.2018 - 08.2020
- Supervised and trained a team of 15+ employees to maintain high service standards.
- Handled scheduling, inventory management, and daily operations.
- Resolved customer concerns and ensured positive guest experiences.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Receptionist
Freeport-McMoRan
Tucson
08.2014 - 05.2016
- Managed front desk operations, greeted visitors, and directed phone calls.
- Scheduled appointments and maintained office calendars.
- Assisted with filing, data entry, and other administrative tasks to support office staff.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
Education
High School Diploma -
Primavera Online High School
Skills
- Bilingual: Spanish and English
- Office administration and organization
- Scheduling and calendar management
- Customer service excellence
- Professional communication (verbal and written)
- Team leadership and training
- Microsoft Office Suite (Word, Excel, Outlook)
- Attention to detail and confidentiality
Timeline
Spanish Interpreter
Cyracom International
08.2020 - Current
Manager
McDonald's
05.2018 - 08.2020
Receptionist
Freeport-McMoRan
08.2014 - 05.2016
High School Diploma -
Primavera Online High School