Yajaira Ceballos
Tucson
Summary
Highly detail-oriented and professional Operations Manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Results-driven Operations Manager experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach.
Overview
1
1
Language
4
4
years of professional experience
Work History
Branch Operations Manager
Wells Fargo
08.2025 - Current
- Managed daily branch operations to ensure compliance with regulations and company policies.
- Supported team in achieving operational goals through effective process execution and coordination.
- Assisted in training new staff on branch procedures and customer service standards.
- Monitored transaction accuracy and resolved discrepancies to maintain customer satisfaction.
- Analyzed customer feedback to identify improvement areas in service delivery and branch performance.
- Coordinated scheduling and resource allocation for optimal staffing during peak hours.
- Maintained inventory levels of banking supplies, ensuring availability for branch operations.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
- Performed monthly compliance checks.
- Collaborated with management to implement streamlined workflows, enhancing efficiency.
- Managed daily branch operations for optimal productivity and customer satisfaction.
Relationship Banker
Bank of America
01.2023 - 08.2025
- Developed personalized banking solutions to enhance customer satisfaction and retention.
- Conducted comprehensive financial assessments to identify client needs and recommend appropriate products.
- Collaborated with cross-functional teams to streamline account opening processes and improve efficiency.
- Trained new employees on banking procedures, compliance standards, and customer service best practices.
- Utilized CRM systems to track client interactions, ensuring timely follow-ups and service excellence.
- Implemented targeted outreach strategies that increased engagement with high-value clients.
- Resolved complex customer inquiries by providing tailored solutions and resources effectively.
- Analyzed market trends to inform product recommendations, driving competitive advantage for the branch.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Analyzed customers' financial information to deliver personalized account guidance.
- Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Increased efficiency in handling client transactions, ensuring accuracy and timeliness.
- Played key role in developing mentorship program for new Relationship Bankers, improving team performance.
- Developed and maintained strong relationships with clients, ensuring high level of satisfaction and retention.
Senior Teller
National Bank of Arizona
06.2022 - 01.2023
- Supervised daily operations to ensure compliance with banking regulations and policies.
- Trained and mentored junior tellers, enhancing team efficiency and customer service skills.
- Implemented process improvements that reduced transaction times and increased customer satisfaction.
- Managed cash handling procedures, ensuring accuracy in deposits, withdrawals, and balancing of drawers.
- Resolved customer inquiries and issues promptly, fostering positive relationships and loyalty.
- Analyzed transaction data to identify trends, contributing to strategic decision-making for branch performance.
- Collaborated with management on initiatives to enhance operational workflows and staff productivity.
- Monitored inventory of supplies and equipment, ensuring optimal stock levels for daily operations.
- Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank.
- Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
- Conducted thorough audits of teller cash drawers, vaults, and ATMs, contributing to branch compliance with internal controls and regulatory standards.
- Managed overdraft reports and performed audits.
- Meticulously monitored cash drawer activity, ensuring accuracy in transaction processing and adherence to strict security protocols.
- Boosted branch sales performance with proactive cross-selling of bank products and services to meet individual customer needs.
- Enhanced customer satisfaction by efficiently processing transactions, addressing inquiries, and providing tailored financial advice.
- Streamlined daily operations for improved efficiency by implementing new teller procedures and training junior staff members.
- Promoted positive customer interactions, consistently maintaining a professional demeanor during high-pressure situations.
- Handled foreign currency and performed currency transaction reports.
- Answered phone and email inquiries on banking products.
- Participated in community outreach initiatives as a representative of the bank, promoting brand visibility and fostering strong local relationships.
- Assisted customers in navigating online banking platforms, resulting in increased adoption of digital banking services within the branch clientele base.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified fraudulent activities through diligent observation and adherence to established policies, safeguarding both clients'' assets and the bank''s reputation.
- Performed general teller duties for drive-thru line.
- Maintained, organized and stocked teller window areas.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Investigated and promptly resolved issues with patron accounts.
- Answered inquiries regarding checking and savings accounts and other related products.
Education
High School Diploma -
Pueblo High School
Tucson, AZAssociate of Arts - Business Administration
Pima Community College
Tucson, AZ05.2019
Skills
- Strategic planning
- Opening and closing procedures
- Staff supervision
- Compliance reporting
- Employee development
- Compliance reviews
- Cash shipment management
- Customer relationships
- Customer service
- Strong team-builder
- Cash handling
- Relationship building
- Goals and performance
- Banking
- Coaching and mentoring
Languages
Spanish
Full Professional
Timeline
Branch Operations Manager
Wells Fargo
08.2025 - Current
Relationship Banker
Bank of America
01.2023 - 08.2025
Senior Teller
National Bank of Arizona
06.2022 - 01.2023
High School Diploma -
Pueblo High School
Associate of Arts - Business Administration
Pima Community College