Yamilett Rodriguez
Phoenix
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
2024
2024
years of post-secondary education
Work History
Customer Service Representative
Trench-Ade
Phoenix
06.2023 - 08.2025
- Assisted customers with inquiries and resolved issues effectively.
- Processed orders accurately and efficiently using company software.
- Maintained product knowledge to provide accurate information to clients.
- Collaborated with team members to improve customer service procedures.
- Trained new employees on customer service protocols and tools.
- Handled returns and exchanges following company policies and guidelines.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Updated databases with new and modified customer data.
- Supported sales team members to drive growth and development.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Counter Server
Barros Pizza
Phoenix
09.2022 - 06.2023
- Provided excellent customer service in a fast-paced restaurant environment.
- Prepared and served food items according to company standards.
- Maintained cleanliness and organization of the counter area.
- Stocked supplies and managed inventory levels at the counter area.
- Maintained a clean, organized and stocked work station.
- Completed daily opening and closing duties including cleaning counters and restocking supplies.
- Operated cash registers for transactions with customers.
Education
The Academies At South Mountain
Phoenix, ArizonaSkills
- Order processing
- Customer relationship management
- Product knowledge
- Technical support
- Conflict resolution
- Team collaboration
- Problem solving
- Researching
- Multitasking and organization
- Staff education and training
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Customer Service Representative
Trench-Ade
06.2023 - 08.2025
Counter Server
Barros Pizza
09.2022 - 06.2023
The Academies At South Mountain