Summary
Overview
Work History
Education
Skills
Timeline
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Yamitzla Reid

Phoenix

Summary

Motivated and reliable professional with over 5 years of experience in customer communication, operations management, and educational support. Proven skills in conflict resolution, systems implementation, team collaboration, and maintaining a positive customer experience. Demonstrated success in leading operations, supporting educational development, and ensuring organizational efficiency. Seeking to leverage expertise in communication and operations in a dynamic role.

Overview

8
8
years of professional experience

Work History

Risk and Compliance - Screening Specialist

Uber
Phoenix, United States
10.2023 - 09.2024
  • Review eligibility criteria for Uber earners across all 50 states and Canada, ensuring compliance with local regulations and requirements
  • Participated in a shadowing session with key stakeholders to gain insights into business processes, identify opportunities for improvement, and enhance cross-functional collaboration
  • Identified and prioritized potential bugs, reported valid issues to the engineering team, and managed follow-up on invalid bug reports to ensure resolution.
  • Collected, arranged, and input information into database system.

Earner Video - Customer Communications Specialist

Uber
Phoenix, United States
09.2022 - 10.2023
  • Led efforts focused on refining quality assurance procedures related to communication practices, ensuring consistent delivery of top-notch service across all customer touchpoints.
  • Managed high-volume inbound and outbound communications, ensuring prompt response times and accurate information dissemination.
  • Engaged in a shadowing experience with stakeholders to analyze workflow patterns, enhance communication strategies, and support effective project execution
  • Analyzed and investigated service issues and requests, providing timely responses based on internal documentation and applying creative problem-solving when necessary

Teacher's Aide

Saint Joachim and Anne School
Queens Village, United States
09.2019 - 06.2022
  • Assisted in implementing lesson plans and activities for both full class and small group instruction
  • Supported teachers with record-keeping, material preparation, and student development activities
  • Played an active role in screening students' motor, language, and emotional skills for development programs
  • Fostered positive relationships with students, parents, and colleagues to promote a conducive learning environment

Customer Communications Associate

Brooklyn Bud Bazaar
Brooklyn, United States
05.2019 - 09.2019
  • Managed communications with partners and merchants, ensuring inventory, acquisitions, and relationship-building efforts
  • Handled overnight duties, including shop cleaning, finalizing documentation, and organizing order sheets
  • Provided customer service support, resolving customer inquiries and issues effectively
  • Adapted quickly to POS systems, Microsoft Office (Excel, PowerPoint), and industry-specific email systems
  • Represented the company during business outings, promoting partnerships and future endeavors

Manager of Operations

Dollar Tree
United States
09.2016 - 04.2019
  • Developed and enforced company policies and procedures, focusing on quality, customer service, and logistics
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Managed data and reporting systems to improve operational efficiencies and decision-making
  • Developed strong relationships with suppliers, resulting in reduced costs and better quality products.

Education

Diploma -

Borough of Manhattan Community College
08-2020

High School Diploma -

Martin Van Buren High School
09-2012

Skills

  • Customer Communication Strategy
  • Stakeholder Engagement
  • PowerPoint Proficiency
  • Critical Thinking Skills
  • Operational Efficiency Enhancement
  • Curriculum Development
  • Proficient in Microsoft Office
  • Skilled in Microsoft Word Functions

Timeline

Risk and Compliance - Screening Specialist

Uber
10.2023 - 09.2024

Earner Video - Customer Communications Specialist

Uber
09.2022 - 10.2023

Teacher's Aide

Saint Joachim and Anne School
09.2019 - 06.2022

Customer Communications Associate

Brooklyn Bud Bazaar
05.2019 - 09.2019

Manager of Operations

Dollar Tree
09.2016 - 04.2019

Diploma -

Borough of Manhattan Community College

High School Diploma -

Martin Van Buren High School

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Yamitzla Reid