Yashira Torres
Buckeye
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Care Management Assistant
University Of Utah Hospitals And Clinics
05.2023 - Current
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Conducted research to assist with routine tasks and special projects.
- Identified communication channels to set roadmap to distribute information.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
Certified Nurse Assistant
University Of Utah Hospitals And Clinics
09.2013 - Current
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Documented patient information and care activities in electronic health record.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Facilitated personal hygiene management, feeding and ambulation.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Transported patients between rooms and appointments or testing locations.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Health Unit Coordinator
University Of Utah Hospitals And Clinics
07.2014 - 05.2023
- Assisted with processing patient admissions, transfers and discharges.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assembled and maintained patient medical records and other documents related to patient care.
- Responded to patient call lights to expedite appropriate follow-through.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Developed policies and procedures for effective pharmacy management.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Spearheaded and implemented new projects to expand scope of engagement.
- Successfully negotiated client contract renewals to create increased revenue.
Education
High School
Salt Lake City, UT06.2012
Skills
- Customer Engagement
- OSHA Requirements
- Payment Verification
- Problem-Solving Techniques
- Dictation and Transcription
- Office Administration
- Bilingual in Spanish and English
- Confidentiality and Data Protection
- File Documents
- Multitasking and Time Management
- Customer Relations and Communications
- Set Appointments
Certification
Certification
- CNA Certified -2010
- Medical Interpreter Certified - 2016
Timeline
Care Management Assistant
University Of Utah Hospitals And Clinics
05.2023 - Current
Health Unit Coordinator
University Of Utah Hospitals And Clinics
07.2014 - 05.2023
Certified Nurse Assistant
University Of Utah Hospitals And Clinics
09.2013 - Current
High School
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