Yasmine Peña
Tucson
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. An employee is only as good as management.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Plumbing Department Manager
Alpha Builder LLC
Tucson
08.2025 - Current
- Coordinated with vendors for supply procurement as needed.
- Held regular one-on-one meetings with employees to review product feedback.
- Generated invoices and created estimates including insurance company authorization.
- Coordinated project schedules and resource allocation for plumbing installations.
- Monitoring insurance verification and record filing all up to date state licenses.
Patient Care Coordinator
Heroes Of Hearing
Tucson
03.2025 - 04.2025
- Managed patient appointments, scheduling procedures, and coordinating with medical staff to optimize efficiency
- Maintained accurate and up-to-date patient records, including medical history, treatment plans, and insurance information
- Ensured compliance with HIPAA regulations by maintaining confidentiality of patient information at all times
- Performed administrative tasks such as data entry, billing coordination, insurance verification for smooth operations.
- Implemented efficient systems for managing patient flow within the clinic or hospital setting
Lead Reset Specialist
Advantage Solutions
Tucson
11.2020 - 03.2023
- Oversaw remodeling projects across the western hemisphere, ensuring consistent quality
- Applied analytical skills to plan and execute complex blueprints
- Demonstrated leadership in managing and coordinating team efforts
- Achieved significant improvements in store layouts, enhancing customer experience
- Drove project completion ahead of schedule, optimizing resource allocation
Podiatrist Assistant/Office Manager
Dean D Hinners DPM
Metropolis
02.2016 - 03.2020
- Assisted podiatrist on-site, enhancing patient care
- Resolved complex billing issues, improving financial efficiency
- Implemented innovative solutions for non-adjudicated claims
- Maintained detailed records for effective patient management
- Contributed to a supportive and collaborative office environment
- Streamlined patient intake process, enhancing data accuracy and office efficiency.
- Analyzed insurance claim disputes to expedite adjudication and maximize reimbursements.
- Provided essential support in patient care and administrative tasks, ensuring smooth clinic operations.
- Implemented innovative office management practices to optimize workflow and patient satisfaction.
Sales Representative
San Bernardino Mitsubishi
San Bernardino
05.2006 - 01.2010
- Exercised persuasive communication in marketing and sales calls through newspapers & ads
- Applied analytical skills in utilizing the four square method
- Exhibited enthusiasm and determination in achieving top sales
- Showcased supportive and collaborative skills in team interactions
- Used bilingual skills to solve language barriers and increase sales
- Championed a customer-first approach to drive repeat business
- Achieved Top Seller 3 months in a row
Executive Director
Garcia International
Fontana
05.2001 - 04.2006
- Conducted comprehensive training programs
- Hired and collaborated with contractors
- Performed clerical duties with precision
- Maintained a supportive work environment
- Maintained rigorous oversight of inventory and installations, ensuring accuracy.
- Led dynamic training programs that boosted contractor performance.
Receptionist
H&R Block
Los Angeles
11.2000 - 05.2001
- Managed multi-line phone system with efficiency
- Validated parking to ensure smooth client visits
- Scheduled appointments via phone, mail, and email
- Streamlined document organization and filing
- Curated tax forms for timely pick up
- Streamlined document management, enhancing filing efficiency and data retrieval at H&R Block.
Education
High School Diploma -
Milor High School
Rialto, CASkills
- Communication skills
- Time management
- Organizational skills
- Microsoft Software
- Insurance verification
- Patient scheduling
- HIPAA compliance
- Billing coordination
- Conflict resolution
- Project management
- Documentation
- Sales and marketing
Certification
- Forklift/Reach/Pallet Jack Certification
- Driver's License
- Certified Payroll Professional
- Project Management Professional (PMP)
- Accrediting Agency, Field of study: (Degree, Certificate, or Designation)
References
Upon Request
Personal Information
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Plumbing Department Manager
Alpha Builder LLC
08.2025 - Current
Patient Care Coordinator
Heroes Of Hearing
03.2025 - 04.2025
Lead Reset Specialist
Advantage Solutions
11.2020 - 03.2023
Podiatrist Assistant/Office Manager
Dean D Hinners DPM
02.2016 - 03.2020
Sales Representative
San Bernardino Mitsubishi
05.2006 - 01.2010
Executive Director
Garcia International
05.2001 - 04.2006
Receptionist
H&R Block
11.2000 - 05.2001
High School Diploma -
Milor High School