Collaborated with billing departments to verify insurance coverage and obtain pre-authorizations for procedures when required
Assisted new patients in completing registration paperwork prior to their first appointment
Managed patient records and updated necessary information in electronic health record systems with HIPAA compliance
Handled incoming calls from patients and answered questions related to their scheduled appointments or general inquiries about facility's services
Obtained payments directly from patients or through insurance reimbursement by completing and filing forms
Kitchen Program Specialist
AGE of Central Texas
06.2023 - 08.2023
Set meal plans and prepare meals for geriatric clients catering to their dietary restrictions
Managed inventory and ordered food and other supplies to ensure smooth running of kitchen operations
Administrative Support
Legend Oaks Healthcare and Rehabilitation
11.2021 - 04.2023
Worked as an administrative resource, fulfilling any roles that have a shortage of staff including as a receptionist, where responsibilities included managing phones and messages, interacting with visitors as well as being responsible for residents getting in and out of the facility
Managed HMO updates and acquiring weekly authorizations from multiple insurance companies for applicable residents
Worked in the social service office to help organize and run care plan meetings, and discharge plans, schedule various medical appointments for residents, order equipment, help organizing group vaccination clinic
Created profiles for new admissions and completed all admissions paperwork for new admissions
Filled in as an interim manager for the social services, admissions and marketing departments when required
Assistant Admissions Coordinator
Cambridge Healthcare and Rehab
08.2021 - 11.2021
Responsible for creating and reviewing paperwork for managing incoming admissions in the facility
Followed up with various insurance providers and Medicare/Medicaid to get the authorization for the patients to get treatment in a skilled nursing facility
Assistant Administrator
Cambridge Healthcare and Rehab
11.2020 - 08.2021
Performed duties of facility assistant administrator while being trained by the current administrator, functioning effectively as an Administrator in Training (AIT)
Stepped in to help out on the floor as a Nursing Aide / Hospitality Aide and performed weekly COVID testing of 200 people as needed
Worked with the care staff to maintain and improve the health of every resident and address any social grievances that the residents may have
Managed the operation of the entire facility during a state-wide snowstorm when the leadership was stuck out of state with extremely limited resources
Education
Master of Science - Healthcare Administration
Texas Tech University
Lubbock, TX
12.2023
Bachelor of Medicine and Bachelor of Surgery -
Krishna Institute of Medical Sciences
India
07.2018
Skills
Patient confidentiality
Data entry proficiency
Schedule management
Appointment coordination
Attention to detail
Strong organization
Timeline
Registration Scheduler
Honor Health Urgent Care
06.2024 - Current
Kitchen Program Specialist
AGE of Central Texas
06.2023 - 08.2023
Administrative Support
Legend Oaks Healthcare and Rehabilitation
11.2021 - 04.2023
Assistant Admissions Coordinator
Cambridge Healthcare and Rehab
08.2021 - 11.2021
Assistant Administrator
Cambridge Healthcare and Rehab
11.2020 - 08.2021
Master of Science - Healthcare Administration
Texas Tech University
Bachelor of Medicine and Bachelor of Surgery -
Krishna Institute of Medical Sciences
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