Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yazmin Madrigal

Tucson

Summary

Well-versed in handling multi-line phone systems in high volume departments whilst maintaining and building rapport with internal and external customers and team members. Possesses excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and providing administrative support by efficiently coordinating paperwork, records and supplies to meet typical demands.

Overview

1
1
Certification
3
3
years of professional experience

Work History

Billing Dispute Representative

Citibank
Tucson
03.2026 - Current
  • Resolved billing disputes through effective communication with customers and internal teams.
  • Reviewed account statements and identified discrepancies for timely resolution.
  • Assisted customers in understanding billing processes and payment options available.

CSR, Sales

State Farm
Tucson
07.2025 - 11.2025
  • Educated clients on available coverage options and benefits.
  • Suggested additional products or services that may benefit the customer's needs.
  • Processed customer transactions using proprietary software and systems.
  • Assisted customers with insurance policy inquiries and claims processing.

Insurance Service Representative

GEICO
Tucson
02.2025 - 06.2025
  • Provided accurate information on insurance products and coverage options.
  • Assisted customers with policy inquiries and claims processing.
  • Handled customer complaints and resolved issues promptly.

Insurance Agent

Bankers Life Insurance Company Of America
Tucson
10.2024 - 01.2025
  • Conducted thorough assessments of client financial situations and insurance requirements.
  • Assisted clients in selecting appropriate insurance policies for their needs.
  • Explained policy features and benefits to potential policyholders clearly and effectively.

Sales

Sam Levitz Furniture
Tucson
01.2024 - 10.2024
  • Utilized established sales techniques and persuasive communication skills to meet personal sales objectives.
  • Trained and mentored new professionals in appliance sales and customer service and led full store sales seminars.
  • Monitored sales trends and adjusted merchandise assortment accordingly to maximize sales potential.

Retail Sales Associate

Macy’s
Tucson
10.2023 - 01.2024
  • Processed customer transactions accurately at the cash register.
  • Assisted customers in locating merchandise throughout the store.
  • Maintained store presentation by organizing displays and stocking shelves.

Education

MCAT High School
Tucson, AZ

Skills

  • Effective communication
  • Data analysis
  • Record preparation
  • Problem-solving
  • Regulatory compliance
  • Internal communication
  • Dispute resolution

Certification

  • Property and Casualty License
  • Life and Health License

Timeline

Billing Dispute Representative

Citibank
03.2026 - Current

CSR, Sales

State Farm
07.2025 - 11.2025

Insurance Service Representative

GEICO
02.2025 - 06.2025

Insurance Agent

Bankers Life Insurance Company Of America
10.2024 - 01.2025

Sales

Sam Levitz Furniture
01.2024 - 10.2024

Retail Sales Associate

Macy’s
10.2023 - 01.2024

MCAT High School

Similar Profiles

  • Griffith NekeithaGriffith Nekeitha

    Billing Dispute Representative at Bank of AmericaBilling Dispute Representative at Bank of America

  • HEATHER AITKENSHEATHER AITKENS

    <ul><li>Resolved complex post-cruise billing disputes involving missed services, onboard charges, and fare inconsistencies—often coordinating with payment processors and internal teams.</li><li>Handled credit card chargebacks by collecting transaction records, compiling evidence, and submitting documentation to support dispute reversals.</li><li>Tracked dispute outcomes, updated CRM systems, and ensured timely reimbursements, credits, and adjustments.</li><li>Served as SME for GEM (Guest Experience Management) system, training peers in escalation handling and dispute logging.</li><li>Maintained detailed notes and financial records for compliance, arbitration, and guest communication.</li><li>De-escalated high-level customer concerns through strategic communication and timely, fair resolutions.</li><li>Participated in process reviews to recommend improvements in the chargeback lifecycle and post-service handling.</li></ul> at Costa Cruise Lines<ul><li>Resolved complex post-cruise billing disputes involving missed services, onboard charges, and fare inconsistencies—often coordinating with payment processors and internal teams.</li><li>Handled credit card chargebacks by collecting transaction records, compiling evidence, and submitting documentation to support dispute reversals.</li><li>Tracked dispute outcomes, updated CRM systems, and ensured timely reimbursements, credits, and adjustments.</li><li>Served as SME for GEM (Guest Experience Management) system, training peers in escalation handling and dispute logging.</li><li>Maintained detailed notes and financial records for compliance, arbitration, and guest communication.</li><li>De-escalated high-level customer concerns through strategic communication and timely, fair resolutions.</li><li>Participated in process reviews to recommend improvements in the chargeback lifecycle and post-service handling.</li></ul> at Costa Cruise Lines

  • Lisa M JohnstonLisa M Johnston

    Senior Billing Representative at American National Insurance CompanySenior Billing Representative at American National Insurance Company

  • Katherine EnslinKatherine Enslin

    Billing Representative 3 at HumanaBilling Representative 3 at Humana

CREATE PROFILE
Yazmin Madrigal