Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

YEKATERINA POGORELOVA

BAKU,AZERBAIJAN

Summary

Experienced Travel Manager with knack for creating seamless travel experiences and optimising itineraries for clients. Streamlined booking processes, resulting in improved customer satisfaction and repeat business. Known for building strong supplier relationships to secure best deals and perks, enhancing travel offerings.

Overview

13
13
years of professional experience
4
4
years of post-secondary education

Work history

Travel manager

Crazy Travel
Baku
2021.02 - 2024.03

Issuing air tickets
Hotel booking

Planning group and individual tours
Visa support
Issuing travel insurance

Travel manager

Travel Alliance
Baku, Baku City
2012.11 - 2016.09

Issuing air tickets
Hotel booking
Visa support
Issuing travel insurance

Tourism manager

VICTORY TOUR
Baku, Baku City
2011.11 - 2012.11

Training in hotel reservations and airline ticketing.

Tourism manager assistant

FLY INN TRAVEL
Baku, Baku City
2010.10 - 2011.10

Training in hotel reservations and airline ticketing.

Education

Diploma of Higher Education - Faculty of Applied Mathematics and Cybernetics

Baku State University
Baku, Baku City
2010.09 - 2015.03

Skills

  • Customer Service
  • Customer retention tactics
  • Accommodation reservation management
  • Special travel assistance
  • International reservations
  • Enquiry management
  • VISA application assistance
  • Travel itinerary management
  • Client service
  • Travel sales
  • Itinerary creation

Languages

Russian
Native
English
Intermediate
Azerbaijani
Native

Timeline

Travel manager

Crazy Travel
2021.02 - 2024.03

Travel manager

Travel Alliance
2012.11 - 2016.09

Tourism manager

VICTORY TOUR
2011.11 - 2012.11

Tourism manager assistant

FLY INN TRAVEL
2010.10 - 2011.10

Diploma of Higher Education - Faculty of Applied Mathematics and Cybernetics

Baku State University
2010.09 - 2015.03
YEKATERINA POGORELOVA