YEKATERINA POGORELOVA
BAKU,AZERBAIJAN
Summary
Experienced Travel Manager with knack for creating seamless travel experiences and optimising itineraries for clients. Streamlined booking processes, resulting in improved customer satisfaction and repeat business. Known for building strong supplier relationships to secure best deals and perks, enhancing travel offerings.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Travel manager
Crazy Travel
Baku
02.2021 - 03.2024
Issuing air tickets
Hotel booking
Planning group and individual tours
Visa support
Issuing travel insurance
Travel manager
Travel Alliance
Baku, Baku City
11.2012 - 09.2016
Issuing air tickets
Hotel booking
Visa support
Issuing travel insurance
Tourism manager
VICTORY TOUR
Baku, Baku City
11.2011 - 11.2012
Training in hotel reservations and airline ticketing.
Tourism manager assistant
FLY INN TRAVEL
Baku, Baku City
10.2010 - 10.2011
Training in hotel reservations and airline ticketing.
Education
Diploma of Higher Education - Faculty of Applied Mathematics and Cybernetics
Baku State University
Baku, Baku City 09.2010 - 03.2015
Skills
- Customer Service
- Customer retention tactics
- Accommodation reservation management
- Special travel assistance
- International reservations
- Enquiry management
- VISA application assistance
- Travel itinerary management
- Client service
- Travel sales
- Itinerary creation
Languages
Russian
Native
English
Intermediate
Azerbaijani
Native
Timeline
Travel manager
Crazy Travel
02.2021 - 03.2024
Travel manager
Travel Alliance
11.2012 - 09.2016
Tourism manager
VICTORY TOUR
11.2011 - 11.2012
Tourism manager assistant
FLY INN TRAVEL
10.2010 - 10.2011
Diploma of Higher Education - Faculty of Applied Mathematics and Cybernetics
Baku State University
09.2010 - 03.2015
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