Yekaterina Volodina
Summary
Results-driven professional with extensive experience in account management, sales leadership, and strategic business development. Demonstrated success in building and nurturing client relationships, driving revenue growth, and leading cross-functional teams to achieve organizational objectives. A strategic thinker with a track record of exceeding targets and expanding market presence.
Overview
11
11
years of professional experience
Work History
Account and Sales Manager
Emerging Travel Group
02.2023 - Current
- Startup Project : Spearheaded the development and launch of a new startup project within the company, focusing on data base.
- Client Relationship Management : Expertise in building and maintaining strong client relationships, ensuring high levels of satisfaction and loyalty.
- Strategic Planning : Proven ability to develop and implement account strategies that align with business objectives and drive growth.
- Project Management : Adept at managing multiple projects simultaneously, ensuring timely delivery and adherence to quality standards.
- Communication : Excellent verbal and written communication skills, capable of conveying complex information clearly and persuasively.
- Data Analysis : Proficient in analyzing market trends and client data to inform strategic decisions and optimize performance.
Sales Manager
The Ritz Carlton Pre-opening, JW Marriott Absheron
05.2022 - 02.2023
- Market Research & Analysis : Proficient in conducting market research to identify opportunities and threats, informing strategic decisions.
- Client Acquisition & Retention : Skilled in identifying potential clients, building relationships, and maintaining high client satisfaction and loyalty.
- Team Leadership : Strong leadership skills with experience in hiring, training, and managing sales teams.
- Event Planning & Coordination : Adept at organizing promotional events and activities to generate buzz and attract clientele.
- Revenue Management : Ability to optimize pricing strategies and manage revenue streams for maximum profitability
Assistant Sales Manager
Fairmont Baku Flame Towers
09.2021 - 05.2022
- Lead Generation & Qualification : Assisted in identifying and qualifying leads to expand the sales pipeline.
- CRM Management : Maintained and updated the Customer Relationship Management (CRM) system to ensure accurate and up-to-date client information.
- Customer Onboarding : Managed the customer onboarding process to ensure a smooth transition and high initial satisfaction.
- Cross-Functional Collaboration : Worked closely with other departments, such as marketing, customer service, and product development, to align sales efforts with company objectives.
- Sales Presentations & Pitches : Assisted in the preparation and delivery of sales presentations and pitches.
Sales Executive
Fairmont Baku Flame Towers
01.2019 - 09.2021
- Client Acquisition : Identified and targeted potential clients through cold calling, networking, and digital outreach.
- Sales calls and business meetings: Demonstrated and presented Fairmont Baku
- Sales Presentations : Created and delivered engaging sales presentations tailored to client needs.
- Targets: Aimed to achieve monthly and annual targets
Front Office Supervisor
Fairmont Baku Flame Towers
01.2017 - 09.2019
- Guest Relations Management : Exceptional ability to manage guest relations, resolve issues, and ensure a welcoming environment.
- Team Leadership : Skilled in training, supervising, and motivating front office staff to deliver outstanding service.
- Operational Efficiency : Proficient in optimizing front desk operations to enhance efficiency and guest satisfaction.
- Technology Proficiency : Knowledgeable in using front office software (PMS systems), reservation systems, and other hotel management tools.
- Multitasking : Capable of handling multiple tasks simultaneously while maintaining a high level of service quality.
Guest Relations Agent
Fairmont Baku Flame Towers
01.2015 - 01.2017
- Efficient Check-in/Check-out Processes : Expertise in managing guest check-ins and check-outs efficiently and accurately.
- Payment Handling : Skilled in processing payments, handling cash transactions, and managing billing inquiries.
- Guest Service Excellence : Strong ability to deliver outstanding service and create a welcoming environment for guests.
- Attention to Detail : Keen attention to detail in handling reservations, room assignments, and billing.
Fairmont Gold Attendant
Fairmont Baku Flame Towers
01.2013 - 01.2015
- Customer Interaction : Excellent interpersonal skills with the ability to engage with guests through direct eye contact and a friendly demeanor.
- Food and Beverage Service : Skilled in providing top-notch service in exclusive lounge settings, ensuring food presentation aligns with luxury standards.
- Cultural Awareness : Experience working with diverse clientele, ensuring a respectful and inclusive environment.
- Hotel Knowledge : In-depth understanding of hotel facilities and the ability to provide guests with informative and helpful assistance.
Volunteer
Ministry of Culture of the Republic of Azerbaijan
12.2013 - 12.2013
- Operational Organization : During the event of UNESCO Heritage Forum
- Document Organization : Sorted and organized documents according to established filing systems.
- Data Entry : Entered data accurately into databases and spreadsheets.
- Calls handling : Professionally called and answered incoming calls, providing information and assistance as needed.
Education
License- coursera.org/verify/9NQW2YXBFBDE - Coursera
Initiating And Planning Projects Course
2021
Selling Techniques Training
Kuborn&Partners
04.2019
Bachelor of Tourism Studies - Tourism and Hospitality Management
Azerbaijan Tourism And Management University
Baku, Azerbaijan06.2017
Certificate of Higher Education - High School Diploma
160 Classic Gymnasium
06.2013
Skills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
Additional Information
- Interests
Language learning, Singing, Swimming
Passionate about expanding cultural horizons and fostering communication across borders through language acquisition. Actively engaged in learning and mastering multiple languages, French and German by a deep appreciation for global diversity and a desire to connect with people from different cultures.
Languages
Azerbaijani
Native language
Russian
Proficient
C2
Turkish
Proficient
C2
French
Elementary
A2
German
Elementary
A2
Timeline
Account and Sales Manager
Emerging Travel Group
02.2023 - Current
Sales Manager
The Ritz Carlton Pre-opening, JW Marriott Absheron
05.2022 - 02.2023
Assistant Sales Manager
Fairmont Baku Flame Towers
09.2021 - 05.2022
Sales Executive
Fairmont Baku Flame Towers
01.2019 - 09.2021
Front Office Supervisor
Fairmont Baku Flame Towers
01.2017 - 09.2019
Guest Relations Agent
Fairmont Baku Flame Towers
01.2015 - 01.2017
Volunteer
Ministry of Culture of the Republic of Azerbaijan
12.2013 - 12.2013
Fairmont Gold Attendant
Fairmont Baku Flame Towers
01.2013 - 01.2015
License- coursera.org/verify/9NQW2YXBFBDE - Coursera
Initiating And Planning Projects Course
Selling Techniques Training
Kuborn&Partners
Bachelor of Tourism Studies - Tourism and Hospitality Management
Azerbaijan Tourism And Management University
Certificate of Higher Education - High School Diploma
160 Classic Gymnasium
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