Yesenia Cuevas
Phoenix
Summary
Proven Manager with a track record of enhancing operational performance and achieving financial goals at Circle K. Expert in staff management and Salesforce software, adept at optimizing team agility and customer service excellence. Successfully controlled costs and maximized productivity, demonstrating exceptional team recruiting, onboarding, and leadership skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager
Circle K
06.2007 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Approved regular payroll submissions for employees.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Conducted monthly inventories of raw materials and components on work floor.
- Recorded inventory sales into organization's weekly income report.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Directed staff and managed annual capital budget.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Manager
Applebee's Neighborhood Grill & Bar
06.2018 - 07.2024
- Recruited and hired top performers to add talent and value to department.
- Evaluated suppliers to maintain cost controls and improve operations.
- Maintained professional, organized and safe environment for employees and patrons.
- Supervised labor costs and departmental expenses to remain in line with budget.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Monitored expenditures to mitigate risk of overages.
- Cross-trained existing employees to maximize team agility and performance.
- Manager over 50 Employees
Education
No Degree -
Camelback High School
Phoenix, AZ05.1998
Skills
- Managing Laborers
- Multitasking and Organization
- Regional Sales and Support
- Price Schedules
- Customer Service
- Team Recruiting and Onboarding
- Customer Complaint Resolution
- Managing Terminations
- Staff Training
- Staff Management
- Team Management
- Problem-Solving
Certification
- Licensed [Job Title] - [Timeframe]
Languages
Spanish
Native or Bilingual
Timeline
Manager
Applebee's Neighborhood Grill & Bar
06.2018 - 07.2024
Manager
Circle K
06.2007 - Current
No Degree -
Camelback High School
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