Yesenia Gomez
Phoenix
Summary
Detail-oriented worker skilled at providing professional customer service to clients. I have strong time management skills over 5 years, and demonstrate dedication to customer satisfaction, reliability, and taking pride in job well done. I am willing to always try new things in a job and not scared to step into a new experience. I will be looking forward to hearing from you.
Overview
10
10
years of professional experience
2014
2014
years of post-secondary education
Work History
Janitor
Elwood Staffing
Phoenix
10.2021 - 10.2025
- Maintained cleanliness of facilities through regular sweeping and mopping.
- Disposed of waste materials following safety and environmental standards.
- Operated cleaning equipment like vacuums and floor scrubbers effectively.
- Restocked supplies in restrooms and break rooms as needed.
- Reported maintenance issues to management for prompt resolution.
- Sweep, mop and vacuum floors of all areas.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Maintain janitorial supply inventory.
- Move furniture, equipment, boxes or other items as requested by supervisors or clients.
Assistant Manager
Super Pawn
Phoenix
08.2018 - 06.2020
- Assisted in daily operations and customer service at a leading pawn shop.
- Managed inventory by tracking items and ensuring accurate stock levels.
- Trained staff on procedures for transactions and customer interactions.
- Collaborated with team members to improve workflow efficiency and service quality.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Customer Service Manager
Ross Dress for Less
Glenwood Springs
03.2016 - 10.2017
- Managed customer inquiries and resolved issues effectively and efficiently.
- Trained and supported staff in delivering exceptional customer service.
- Developed schedules to ensure optimal staffing during peak hours.
- Monitored store operations to maintain compliance with company policies.
- Oversaw inventory management to ensure product availability for customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Education
Trevor G Browne
Phoenix, AzSome College (No Degree) - Engineering
Glendale Community College
Glendale, AzSkills
- Bilingual
- Organization
- Multitasker
- Problem-solving
- Leadership
- Adaptability
- Attention to detail
- Computer literate
- Project management
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Janitor
Elwood Staffing
10.2021 - 10.2025
Assistant Manager
Super Pawn
08.2018 - 06.2020
Customer Service Manager
Ross Dress for Less
03.2016 - 10.2017
Trevor G Browne
Some College (No Degree) - Engineering
Glendale Community College