Yesenia Redondo
Tucson
Summary
Dynamic and results-driven District Manager with over 5 years of experience overseeing multi-unit operations. Expertise in driving sales growth, improving operational efficiency, and leading high-performing teams across diverse retail or service sectors. Proven track record in managing budgets, implementing corporate strategies, and ensuring high customer satisfaction. Adept at analyzing market trends and developing innovative solutions to meet business objectives.
Overview
15
15
years of professional experience
Work History
Store Manager
Burlington Coat Factory Department Store
Tucson
08.2025 - Current
- Managed daily store operations and ensured smooth workflow among staff.
- Trained and mentored new employees on customer service standards.
- Oversaw inventory management and organized stock replenishment processes.
- Implemented visual merchandising strategies to enhance product presentation.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Developed weekly schedules to optimize staff coverage during peak hours.
- Resolved customer complaints and provided effective solutions promptly.
- Coordinated team meetings to communicate goals and updates effectively.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
District Manager
Family Dollar
Tucson
09.2020 - 07.2025
- Managed and oversaw operations for a district of 16 Family Dollar stores, consistently ensuring adherence to company policies, procedures, and standards of customer service.
- Developed and implemented strategies that increased overall sales through effective team management, inventory control, and marketing initiatives.
- Conducted regular store visits to monitor performance, identify areas for improvement, and provide coaching and feedback to store managers and associates.
- Ensured optimal staffing levels through recruitment, training, and scheduling to meet operational needs and maintain high customer satisfaction.
- Managed budgets and financial reports for the district, ensuring expense control and meeting profit goals.
- Spearheaded loss prevention initiatives, reducing shrinkage by .64% through effective monitoring and employee training.
- Collaborated with the corporate team to implement new merchandising plans and ensure compliance with corporate promotions and pricing structures.
- Led and facilitated regular district meetings, providing updates on company initiatives, addressing challenges, and motivating staff to achieve goals.
- Demonstrated exceptional customer service skills, consistently resolving escalated customer concerns and complaints, improving customer loyalty.
Store Manager
Family Dollar
Tucson
01.2013 - 09.2020
- Managed day-to-day store operations, ensuring a high level of customer service and store performance.
- Supervised and trained a team of [number] employees, ensuring compliance with company policies and procedures.
- Oversaw inventory management, including ordering, stock rotation, and conducting regular stock audits.
- Analyzed sales reports and developed strategies to increase store profitability and drive sales growth.
- Ensured store cleanliness, organization, and visual merchandising standards were met consistently.
- Handled cash management, including deposits, register reconciliation, and financial reporting.
- Resolved customer complaints and ensured customer satisfaction through excellent service and conflict resolution skills.
- Maintained compliance with safety regulations and store policies to ensure a safe working environment.
- Worked closely with District Manager to achieve corporate goals and objectives.
Store Manager
Payless
Tucson
02.2011 - 01.2013
- Focused on leading all areas of store operations, including customer experience, sales floor, and logistics.
- Motivated a team of 7 team members to improve performance and ensure clients have the best Payless shopping experience during every visit.
- Communicated performance, conduct and safety expectations regularly; coordinate meetings and events to encourage safety, security and retail policies.
- Evaluated store performance data to identify business trends (including sales, profitability, and turnover), expense control opportunities, potential shrink, and errors.
- Ordered to ensure the meeting or exceeding of in-stock targets, review ordering plan, seasonal direction and inventory management issues on a weekly basis.
Education
ASSOCIATE'S DEGREE -
Pima Community College
Skills
- Planning and Organizing
- Sales & Revenue Growth
- Inventory Management
- Training & Staffing Development
- Bilingual
- Problem Solver
- Excellent Communication
- Flexible
- Quick Thinker
- Adaptability
- Problem Solving
Websites
Timeline
Store Manager
Burlington Coat Factory Department Store
08.2025 - Current
District Manager
Family Dollar
09.2020 - 07.2025
Store Manager
Family Dollar
01.2013 - 09.2020
Store Manager
Payless
02.2011 - 01.2013
ASSOCIATE'S DEGREE -
Pima Community College