Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Yesenia Vazquez ( Yeya )

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Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Medical Assistant

Surgery Center
05.2024 - Current
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Complete duties like ensuring a sterile environment, sterilizing instruments, preparing patients, disinfecting incision sites, passing surgical instruments during surgery, and transporting the patient to the recovery room.
  • Performed medical records management, including filing, organizing and scanning documents.

Server / Bartender

Juan Jaime's
01.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with Toast system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Phlebotomist

Banner University Medical Center
09.2023 - 11.2023
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.

Bartender

Anaya's Fresh Mexican Restaurant
06.2017 - 08.2023
  • Streamlined course content delivery methods using multi-media presentations, improving overall accessibility and clarity for diverse learning styles.
  • Organized field trips to local bars and breweries for students to gain real-world exposure to different styles of bartending operations.
  • Encouraged responsible alcohol service by educating students on local laws, regulations, and certification requirements related to the industry.
  • Enhanced student bartending skills by demonstrating and teaching proper techniques for mixing, garnishing, and serving drinks.

Education

Medical Assistant - Medical Assistant

Pima Medical Institute
Phoenix, AZ
12-2021

High School Diploma -

Glenview College Preparatory High School
Phoenix, AZ
01-2020

Skills

  • CPR
  • Monitoring patient progress
  • Wound care specialist
  • Direct patient care
  • Adaptable
  • Acknowledgment of customer needs
  • Fast food customer service
  • Customer service understanding
  • Customer service experience
  • Customer service and care
  • Outstanding customer service
  • Excellent customer service

Certification

  • CMA - Certified Medical Assistant

Languages

Spanish
Native or Bilingual

Timeline

Medical Assistant

Surgery Center
05.2024 - Current

Server / Bartender

Juan Jaime's
01.2024 - Current

Phlebotomist

Banner University Medical Center
09.2023 - 11.2023

Bartender

Anaya's Fresh Mexican Restaurant
06.2017 - 08.2023

Medical Assistant - Medical Assistant

Pima Medical Institute

High School Diploma -

Glenview College Preparatory High School

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Yesenia Vazquez ( Yeya )