Yesenia Gamez Peralta
Douglas
Summary
Dynamic caregiver with a proven track record at Well Being Care LLC, excelling in medication management and personal care services. Bilingual in English and Spanish, I foster strong patient relationships through empathetic communication, ensuring safety and well-being. Committed to enhancing patient independence and maintaining accurate records for optimal care outcomes.
Overview
8
8
years of professional experience
Work History
Caregiver Attendant
Well Being Care LLC
Douglas
12.2024 - Current
- Maintained clean and safe living environments for patients by performing housekeeping tasks.
- Administered medication as prescribed and maintained accurate patient records.
- Closely observed changes in patient behavior or condition, proactively addressing potential health issues.
- Prepared nutritious meals according to dietary needs and preferences of patients.
- Developed strong rapport with patients through attentive listening and empathetic communication.
- Assisted patients with daily activities such as bathing, dressing, and eating for improved quality of life.
- Motivated patients towards achieving more independence in daily activities through gradual skill-building exercises.
- Performed household chores to promote cleanliness, safety, and livability.
- Maintained case notes to document resident progress and condition.
Patient Service Representative
Chiricahua Community Health Centers
Douglas
11.2020 - 12.2024
- Collected copayments and deductibles in alignment with insurance coverage.
- Explained admitting procedures and obtained signatures on admission, clinical and financial forms.
- Identified insurance payer sources and verified insurance coverage.
- Greets patients and visitors in a prompt, professional, and respectful manner.
- Patient Check-In: verifies insurance, including eligibility; verifies and/or updates patient demographic information at every visit; ensures appropriate patient paperwork and surveys are distributed; addresses pop-up reminders, removing as appropriate; collects patient payment as indicated; ensures office scheduling policies are maintained.
- Patient Check-out: Confirms at check-out that patient is aware of any financial responsibility owed at the time of service not collected at check-in; provides patient with follow-up appointments as necessary; follows up on incomplete information with appropriate provider; follows-up with written directives from clinicians.
- Schedules patient appointments following protocol and guidelines provided to assist clinical staff in maintaining optimal patient flow.
- Answers patient inquiries of all types to streamline the process for patients and reduce workloads of providers and their medical assistants.
- Enters new patients into computer system, and schedules appointments following protocol and guidelines provided.
- Sorts and delivers, faxes, medical records, and other correspondence; photocopies and faxes documents and maintains an adequate supply of all patient forms and documents as needed. Maintains strict confidentiality in accordance with CCHCI policies and HIPAA.
Loan Clerk
Check Into Cash
Douglas
04.2020 - 11.2020
- Entered loan application information into computer systems efficiently.
- Resolved applicant inquiries via phone and email in a timely manner.
- Developed relationships with customers, providing guidance through the lending process.
- Updated loan files and status reports throughout the loan process.
- Prepared and distributed loan documents to applicants for signature.
- Assisted in the closing process of loans by verifying signed documents for accuracy.
- Followed up with applicants regarding missing or additional documentation needed.
- Monitored overdue accounts and initiated contact for collection purposes.
- Explained loan terms, conditions, and policies to applicants clearly.
Inbound Customer Service Representative
Advanced Call Center Technologies LLC
Douglas
11.2018 - 05.2019
- Managed high volume of inbound and outbound calls with emphasis on customer satisfaction.
- Processed orders, forms, applications, and requests efficiently.
- Participated in workshops and training sessions to improve personal skills and job performance.
- Provide outstanding to customers for inbound sales, retention and customer service campaigns.
- Promote marketing and sales offer in order to sell to customers accurately and effectively
Shipping Clerk
Commercial Vehicle Group
Douglas
01.2017 - 08.2017
- Efficiently work within a busy dispatch department
- Effectively use organization systems and warehouse technology to locate and gather stock. Accurately update spreadsheets and stock information.
- Create shipping labels and handled shipping information.
- Communication with other stockroom personnel about organization practices and picker technology.
- Problem solves for customers and suppliers about shipping routes, delayed items, and rush orders.
- Performs administrative duties like answering phone calls, updating records, and providing excellent customer service
Education
High School Diploma -
Valley Union High Schools
Elfrida, AZ05-2014
Some College (No Degree) - General Studies
Eastern Arizona College
Thatcher, AZSome College (No Degree) -
Cochise College
Douglas, AZSkills
- Medication management
- Records management
- Progress monitoring
- Daily charting
- Personal care services
- CPR Certified
- Fingerprint Clearance Card
- Bilingual (English/Spanish)
- Article 9
- DCW Certified
- Certificate in Abuse, Neglect, and Exploitation
Timeline
Caregiver Attendant
Well Being Care LLC
12.2024 - Current
Patient Service Representative
Chiricahua Community Health Centers
11.2020 - 12.2024
Loan Clerk
Check Into Cash
04.2020 - 11.2020
Inbound Customer Service Representative
Advanced Call Center Technologies LLC
11.2018 - 05.2019
Shipping Clerk
Commercial Vehicle Group
01.2017 - 08.2017
High School Diploma -
Valley Union High Schools
Some College (No Degree) - General Studies
Eastern Arizona College
Some College (No Degree) -
Cochise College
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