Yesica Aviles
Peoria
Summary
Accomplished Office Manager with a proven track record at Stellar Family Medical Clinic, excelling in customer service and organizational skills. Expert in managing high-volume referrals and medical billing, ensuring smooth operations and patient satisfaction. Demonstrated ability in staff management and conflict resolution, enhancing operational efficiency and team productivity.
Overview
10
10
years of professional experience
Work History
Office Manager
Stellar Family Medical Clinic
12.2023 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Referral Coordinator
MB Best Medical Group
03.2019 - 01.2022
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Customer Service Representative/Medical Biller
Accu Care Urgent Care
01.2015 - 02.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Filed and updated patient information and medical records.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
Education
Medical Assistant - Medical Assistant
American Registry Of Medical Assistant
Phoenix, Az02-2024
GED -
Educadores Sterlin
Phoenix, AZ02-2016
Skills
- Customer service
- Organizational skills
- Data entry
- Clear oral/written communication
- Customer relations
- Document management
- Credit and collections
- Inventory control
- Staff management
- Employee supervision
- Conflict management
- Employee training
- Financial tracking
Languages
Spanish
Full Professional
Timeline
Office Manager
Stellar Family Medical Clinic
12.2023 - Current
Referral Coordinator
MB Best Medical Group
03.2019 - 01.2022
Customer Service Representative/Medical Biller
Accu Care Urgent Care
01.2015 - 02.2019
Medical Assistant - Medical Assistant
American Registry Of Medical Assistant
GED -
Educadores Sterlin
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