YESSENIA ORTIZ
Phoenix
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, focus on accuracy and deliver courteous service at all times.
Overview
15
15
years of professional experience
Work History
Scheduling Coordinator
Mayo Clinic
02.2021 - Current
- Manage high volume telephone calls, requests, and questions, from patients or medical personal and re-direct calls to other departments when necessary
- Obtain and verify patient demographics, and medical insurance information to schedule appointments within the electronic medical record for a complex multi-specialty medical practice
- Properly advising patients regarding the need for referral authorization, and or pre-service deposits to ensure the patient arrives on time and is prepared for their procedure or office visit
- Work strategically with the division/department medical administrative assistants on urgent or high priority schedule request, changes or troubleshooting
- Contribute with ideas forward for practice/process operational improvements and assist with project scoping.
Pharmacy Technician
Mountain Park Health Center
06.2011 - 11.2020
- Answer incoming phone calls and addressed questions from customers and healthcare providers
- Calculate dosages, assist Pharmacist in dispensing/filling prescriptions, and prepare prescription labels with absolute accuracy
- Problem solving on claim rejections or denials
- Accurately fill and document medications into automated dispensing machine (Parata Mini)
- Collect co-payments or full payments from customers
- Stocked, labeled, and inventoried medication to keep accurate records
- Schedule patients for anti-coagulation and medication management appointments
- Documenting and following up with consult notes from specialty providers for validation of prescriptions for support compliance on the 340B program.
- Maintain 340B Drug Pricing Program compliance
- Assure compliance with safety, security, and all policies and procedures.
Receptionist
Gordo's Luxury Stone Company LLC
01.2009 - 06.2011
- Manage inbound and outbound calls in a timely manner
- Responded to inquiries from callers seeking information
- Booked projects and estimate appointments
- Accurately maintain sales and payment records.
Education
Pharmacy Technician Diploma - Pharmacy Technology
Apollo College
Phoenix, AZHigh School Diploma -
South Mountain High School
Phoenix, AZSkills
- Proficient in Microsoft Word, Excel, Teams, QS1, Liberty, Centricity, Epic, and eClinical Works
- Bilingual (fluent in English and Spanish)
- Excellent customer service
- Typing 35/WPM
- Multitask efficiently in a high paced environment
- Identify issues and errors and resolve in a timely manner
- Versatile and able to perform at a high level on different roles with clerical goals
Timeline
Scheduling Coordinator
Mayo Clinic
02.2021 - Current
Pharmacy Technician
Mountain Park Health Center
06.2011 - 11.2020
Receptionist
Gordo's Luxury Stone Company LLC
01.2009 - 06.2011
Pharmacy Technician Diploma - Pharmacy Technology
Apollo College
High School Diploma -
South Mountain High School
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