Summary
Work History
Education
Skills
Languages
Timeline
Generic

Yessenia Silva Fuentes

Phoenix

Summary

Skilled in visual storytelling and deadline management, I excelled at Metro by T-Mobile by mentoring junior reporters and enhancing news coverage through data-driven journalism. My adeptness in video editing and strong communication skills ensured high-quality customer service at Cashier Customer Service, showcasing my ability to handle high-pressure situations and maintain customer satisfaction.

Work History

Metro by T-Mobile

Front Desk Employe
  • Mentored junior reporters, providing guidance on story development, research techniques, and journalistic ethics.
  • Managed tight deadlines effectively, ensuring timely delivery of high-quality news stories to readers.
  • Focused on data-driven journalism and encouraged reporters to utilize data visualization tools for presenting complex information in an accessible manner.
  • Maintained a strong network of contacts within the community, ensuring accurate and timely reporting on local events.
  • Enhanced news coverage by directing and coordinating the daily activities of metro.
  • Good with communication and customer support always making sure that customer gets good service and get all questions answered

Customer Service Cashier

Cashier Customer Service
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Cleaning Supervisor

Cleaning Business

Education

12th Grade -

Carl Hayden High School
3333 W Roosevelt St Phoenix, AZ 85009 United Stat

Skills

  • Deadline management
  • Visual storytelling
  • Breaking news coverage
  • Video editing

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Metro by T-Mobile

Front Desk Employe

Customer Service Cashier

Cashier Customer Service

Cleaning Supervisor

Cleaning Business

12th Grade -

Carl Hayden High School
Yessenia Silva Fuentes