Yishai Koln
Tucson,AZ
Summary
Dynamic leader with a proven track record excelling in training and mentoring teams to enhance service delivery. Expert in complaint resolution and staffing coordination, driving customer satisfaction and loyalty. Exceptional interpersonal communication skills foster strong client relationships.
Overview
21
21
years of professional experience
Work History
Customer Service Manager
Eliyahna Creative
07.2016 - 02.2025
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with customer requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Kept accurate records to document customer service actions and discussions.
Customer Service Representative
Digifixx INC
02.2004 - 11.2016
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved accounting, service and delivery concerns.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Bachelor of Science - Cybersecurity
University of Phoenix
Tempe, AZ08-2028
Skills
- Training and mentoring
- Complaint resolution
- Staffing coordination
- Metric tracking
- Service delivery optimization
- Training programs
- Exceptional interpersonal communication
- Billing and filing
Timeline
Customer Service Manager
Eliyahna Creative
07.2016 - 02.2025
Customer Service Representative
Digifixx INC
02.2004 - 11.2016
Bachelor of Science - Cybersecurity
University of Phoenix