Yoana Jacquez Rodriguez
Phoenix
Summary
Dedicated 19-year-old customer care professional with a passion for turning customer dissatisfaction into satisfaction. Skilled in active listening and empathizing with customers to address their needs effectively. Committed to providing exceptional service to ensure every customer feels heard and valued. Excels in creating positive interactions and fostering strong client relationships.
Overview
3
3
years of professional experience
Work History
Representative
Total Wireless
06.2024 - 02.2025
- Customer Service Representative
- Sales Representative
- Store Operation
- Technical Support
- Team Collaboration
- Product Knowledge
Representative
Cricket Wireless
12.2021 - 05.2024
- Customer Service Representative
- Sales Representative
- Store Operation
- Technical Support
- Team Collaboration
- Product Knowledge
Education
High School Diploma -
Washington High School
05-2024
Skills
- Data analysis
- Strong organizational skills
- Effective communication
- Strong relationship-building abilities
- Sales representative
- Fluent in two languages
- Effective problem resolution
- Strong technical expertise
- Active listening skills
- Effective communicator
- Targeted personalization
- Client follow-up
Timeline
Representative
Total Wireless
06.2024 - 02.2025
Representative
Cricket Wireless
12.2021 - 05.2024
High School Diploma -
Washington High School
Similar Profiles
Rafael TavarezRafael Tavarez
Store Manager at Total WirelessStore Manager at Total Wireless
Mahmoud AlthabtehMahmoud Althabteh
Sales Representative at Total WirelessSales Representative at Total Wireless
Jovanae JohnsonJovanae Johnson
Sales Representative Team Leader at Total WirelessSales Representative Team Leader at Total Wireless
Jason MeyersJason Meyers
Sr. Lead/Strategic Customer Success Manager at UberallSr. Lead/Strategic Customer Success Manager at Uberall
Lilly PrescottLilly Prescott
Senior Sales Specialist at The Reynolds and Reynolds CompanySenior Sales Specialist at The Reynolds and Reynolds Company