Yolanda Duran
Mesa
Summary
Patient Service Assistant with background in healthcare settings. Experience includes patient care coordination, medical record management, and direct patient communication to ensure comfort and satisfaction. Strengths include problem-solving skills, empathy, and ability to work effectively in high-stress environments. Previous roles have demonstrated impact through improved patient experience and streamlined administrative processes.
Overview
20
20
years of professional experience
Work History
Patient Services Assistant
SonoraQuest Labs
Gilbert
10.2022 - 04.2026
- Assisted patients with registration and check-in processes at SonoraQuest Labs.
- Coordinated appointment scheduling and managed patient inquiries efficiently.
- Maintained accurate patient records and ensured confidentiality compliance.
- Collaborated with laboratory staff to streamline patient service workflows.
- Educated patients on lab services and answered questions regarding tests.
- Answered incoming calls, scheduled appointments, and managed the reception area.
- Adhered to HIPAA regulations while protecting confidential information of patients.
- Responded to inquiries from patients regarding their accounts or services provided.
- Verified patient demographic information for accuracy at each visit.
- Ensured that all required forms were completed properly prior to appointment or procedure start time.
- Assisted with patient registration, including verifying insurance information and collecting co-pays.
- Greeted patients and visitors in a friendly manner.
- Entered data into the Electronic Medical Record system accurately and timely.
- Performed administrative tasks such as scheduling appointments, filing paperwork, and answering phones.
- Served as liaison between patients and health care staff members to ensure effective communication about test results, follow-up visits.
- Performed general office tasks such as photocopying, faxing documents, scanning files.
- Processed lab specimens and readied them for shipment to main lab.
Patient Services Assistant
Medix Staffing
04.2022 - 10.2022
- Assisted patients with registration and check-in processes at SonoraQuest Labs.
- Coordinated appointment scheduling and managed patient inquiries efficiently.
- Maintained accurate patient records and ensured confidentiality compliance.
Driver
FTA Transport
Phoenix
07.2021 - 04.2022
- Operated company vehicles in compliance with safety regulations and traffic laws.
- Conducted routine vehicle inspections to ensure optimal performance and safety standards.
- Coordinated deliveries and pickups according to scheduled routes and customer needs.
Registration Clerk
Express Employment
Tempe
01.2021 - 07.2021
- Managed registration processes for clients and candidates efficiently.
- Verified candidate information for accuracy and completeness.
- Assisted in scheduling appointments for job seekers with employers.
Customer Service Representative
Afni Inc, Verizon
Tucson
12.2019 - 10.2020
- Assisted customers with inquiries regarding products and services.
- Resolved customer complaints through effective communication and problem-solving.
- Processed orders and returns using company software systems efficiently.
OSLIII
Pima County Health Department
Tucson
09.2011 - 09.2016
- Assisted clients with inquiries, providing information about services offered.
- Collaborated with team members to improve front desk operations continuously.
- Handled administrative tasks, including filing and data entry for records management.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Handled sensitive information in a confidential manner.
Telephone Interviewer
United States Census Bureau
Tucson
09.2006 - 09.2011
- Conducted telephone interviews to gather demographic information for national surveys.
- Utilized computer software to record responses and manage interview schedules.
- Ensured clarity and understanding by explaining survey purpose to participants.
- Maintained confidentiality of sensitive information throughout the interviewing process.
- Adapted communication style to engage diverse populations effectively.
- Resolved participant inquiries and issues during the interview process promptly.
- Participated in training sessions to enhance interviewing skills and operational knowledge.
- Made outbound phone calls to collect information from participants.
Education
General Education Diploma
Mesa, AZSkills
- Patient registration
- Appointment scheduling
- Medical record management
- HIPAA compliance
- Customer relationship management
- Problem solving
- Medical records management
- High volume telephone experience
Languages
Spanish
Elementary
Timeline
Patient Services Assistant
SonoraQuest Labs
10.2022 - 04.2026
Patient Services Assistant
Medix Staffing
04.2022 - 10.2022
Driver
FTA Transport
07.2021 - 04.2022
Registration Clerk
Express Employment
01.2021 - 07.2021
Customer Service Representative
Afni Inc, Verizon
12.2019 - 10.2020
OSLIII
Pima County Health Department
09.2011 - 09.2016
Telephone Interviewer
United States Census Bureau
09.2006 - 09.2011
General Education Diploma