Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yolanda Espejo

Maricopa

Summary

Self-directed Customer Service professional dedicated to promoting loyalty and retention through proactive communication, effective problem-solving and personable follow-through. Utilizes company support resources, personal expertise and critical thinking skills to manage concerns independently with willingness to escalate critical issues. Offering 10 + years of service-focused experience.

Overview

13
13
years of professional experience

Work History

Customer Advocate II

Centene Corporation
07.2021 - Current
  • Documented customer interactions to ensure accurate follow-up and resolution.
  • Collaborated with team members to enhance customer service processes and workflows.
  • Supported training initiatives for new hires by sharing best practices in customer interaction.
  • Listened to customers in actively to assess issues and provide accurate information.
  • Documented customer concerns and inquiry resolutions in internal computer system.

Credit Account Representative

CVScaremark
08.2016 - 02.2018
  • Managed customer inquiries regarding credit accounts and payment options.
  • Processed account adjustments and resolved discrepancies efficiently.
  • Collaborated with cross-functional teams to enhance customer service protocols.
  • Evaluated potential risks associated with extending credit to specific customers, making informed recommendations based on thorough analysis.

Customer Service Representative

Byram Healthcare
04.2012 - 01.2016
  • Resolved customer inquiries efficiently, ensuring high levels of satisfaction and retention.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

High School Diploma -

Southern California Independent Studies
Lancaster, CA

Certificate - Medical Assistant

Antelope Valley College
Lancaster, CA
08-2006

Skills

  • Customer services
  • Data entry skills
  • Educating customers
  • Conflict resolution
  • Inbound / Outbound call management
  • Healthcare assistance

Languages

Spanish
Native or Bilingual

Timeline

Customer Advocate II

Centene Corporation
07.2021 - Current

Credit Account Representative

CVScaremark
08.2016 - 02.2018

Customer Service Representative

Byram Healthcare
04.2012 - 01.2016

High School Diploma -

Southern California Independent Studies

Certificate - Medical Assistant

Antelope Valley College

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Yolanda Espejo