Yolanda Gamboa
Phoenix
Summary
Seasoned Quality Control Lead with a solid background in overseeing quality control processes. Experience includes leading teams, implementing process improvements and maintaining compliance with industry standards to ensure product excellence. Strong skills in problem-solving, team leadership and data analysis. Previous work has made significant impact on reducing defects, ensuring customer satisfaction and enhancing overall operational efficiency.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
2006
2006
years of post-secondary education
Work History
Quality Control Lead
MAVRX Sports Housing
Phoenix
02.2025 - Current
- Conducted quality inspections on incoming materials and finished products.
- Documented quality control findings and reported discrepancies to management.
- Assisted in developing and implementing quality assurance procedures.
- Trained new staff on quality control protocols and best practices.
- Participated in regular team meetings to discuss quality issues and improvements.
- Utilized inspection tools to assess product specifications and performance standards.
- Work with different vendors in different states.
Housekeeping Supervisor
Cibola Spa and Resort
Peoria
12.2024 - 02.2025
- Supervised daily housekeeping operations at a luxury spa and resort.
- Trained staff on cleaning procedures and safety protocols.
- Managed inventory of cleaning supplies and equipment for efficient use.
- Conducted inspections to ensure cleanliness and presentation standards were met.
- Resolved guest concerns regarding housekeeping services promptly and professionally.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Team Lead
Avenue West Corporate Housing
Phoenix
09.2018 - 10.2024
- Led team in managing corporate housing operations and client relationships.
- Coordinated logistics for property acquisitions and guest arrangements.
- Developed training programs to enhance staff performance and service quality.
- Implemented process improvements to streamline workflow and efficiency.
- Mentored new team members on company policies and customer service practices.
- Collaborated with vendors to maintain property maintenance and service contracts.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team progress and enforced deadlines.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Offered training and support to keep team members motivated and working toward objectives.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Reviewed completed work to verify consistency, quality, and conformance.
Self employed
Residential Cleaning Service
Phoenix
03.2015 - 07.2018
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
Housekeeper
Honor Healthcare Group
Phoenix
01.2013 - 03.2015
- Maintained cleanliness in patient rooms and common areas daily.
- Sanitized surfaces and equipment to ensure a hygienic environment.
- Assisted with laundry services, including washing and folding linens.
- Collaborated with nursing staff to meet specific cleaning needs effectively.
- Trained new staff on proper cleaning techniques and standards.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Education
Skyline High School
Mesa, AZSkills
- Quality inspections
- Documenting findings
- Training staff
- Process improvements
- Staff performance evaluation
- Inventory management
- Problem solving
- Attention to detail
- Effective communication
- Team leadership
- Collaboration skills
- Preventive action planning
- Supplier quality management
- Product inspection
- Customer focus
- Quality assurance
- Operations monitoring
- Inspection procedures
- Bilingual communication
Languages
Spanish
Full Professional
Timeline
Quality Control Lead
MAVRX Sports Housing
02.2025 - Current
Housekeeping Supervisor
Cibola Spa and Resort
12.2024 - 02.2025
Team Lead
Avenue West Corporate Housing
09.2018 - 10.2024
Self employed
Residential Cleaning Service
03.2015 - 07.2018
Housekeeper
Honor Healthcare Group
01.2013 - 03.2015
Skyline High School