Yolanda Hubbard
Peoria
Summary
Dedicated Customer Service Representative with proven skills in communication, problem-solving, and complaint resolution. Committed to enhancing customer experiences through attentive support and effective collaboration.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Lowes Home Improvment
Phoenix
01.2023 - 04.2024
- Assisted customers in locating products throughout the store.
- Responded to customer inquiries via phone and in-person interactions.
- Processed transactions accurately at the cash register.
- Maintained product displays and ensured shelves were well-stocked.
- Provided guidance on home improvement projects and product usage.
- Resolved customer complaints by identifying solutions effectively.
- Collaborated with team members to enhance customer service experiences.
- Trained new employees on customer service protocols and systems.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Conducted regular follow-up calls with customers after resolving their issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
- Took special orders in person and over telephone, generating additional revenue every month.
Cashier Team Lead
Frys Food Store
Phoenix
03.2022 - 02.2024
- Assisted customers with inquiries and resolved issues promptly.
- Trained new cashiers on register operations and store policies.
- Supervised cashier team to ensure efficient customer service during peak hours.
- Monitored inventory levels of cashier supplies and ordered as needed.
- Maintained cleanliness and organization at the checkout area for safety compliance.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Answered customer questions and provided store information.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Assisted customers with locating items within the store when requested.
Education
GED -
UNM-ABE Gallup NM
Gallup, NM05-2004
Skills
- Cash register operation
- Inventory management
- Training and development
- Communication skills
- Attention to detail
- Stress management
- Problem solving
- International sales support
- Warranty service
- Microsoft office expertise
- Call center experience
- Complaint handling
- Coordination
- Adaptability and flexibility
- Positive and professional
- In-store support
Accomplishments
- Employee of the month
Certification
- Certificate of Recognition-Lowe's Value Respectful
Timeline
Customer Service Representative
Lowes Home Improvment
01.2023 - 04.2024
Cashier Team Lead
Frys Food Store
03.2022 - 02.2024
GED -
UNM-ABE Gallup NM