Younes Ibourk

• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

• Negotiated and closed profitable sales with new and existing customers to increase loyalty and retention

• Developed and curated engaging content for the business's Facebook and Instagram pages, including images, videos, captions, and graphics.

• Executed social media campaigns and promotions on Facebook and Instagram, including advertising campaigns, product launches, and special events.

• Collaborated with internal and external teams, including marketing, sales, and product development, to align social media content with overall business objectives and promotional initiatives.

- Led a high-performing sales team in a dynamic bicycle retail environment, achieving and exceeding monthly sales targets consistently.

- Fostered strong customer relationships through exceptional service and product knowledge, resulting in a significant increase in customer retention and loyalty.

- Developed and implemented innovative sales strategies to capitalize on emerging market trends and seasonal demands.

- Operated on the Shop's social media pages doing the photography and videography needed to achieve sales and drive revenue.

- Enforced company content policies and guidelines to maintain consistency and integrity across all platforms and mediums.

- Conducted regular audits and assessments to evaluate content compliance with legal, regulatory, and ethical standards.

- Collaborated with cross-functional teams to develop and refine content policies in response to emerging trends and regulatory requirements.

- Provided guidance and training to content creators on policy interpretation and implementation, fostering a culture of compliance and accountability.